Senior Experience Designer

CVS Health

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Senior Experience Designer creates end-to-end user flows and journey maps that define product scope and drive consistent, accessible digital experiences for healthcare colleagues and patients. This role partners closely with product and engineering to co-create requirements, adapts design systems, and leads usability studies. The designer advocates for user needs that align with business goals, and clear communication—delivering solutions that improve healthcare outcomes and digital experiences.

Requirements

• 5+ years work experience in user experience design
• Advanced proficiency with design tools (e.g., Figma) and design systems.
• Strong portfolio demonstrating end-to-end product design and research.
• Deep understanding of accessibility, inclusive design, and mobile-first approaches.
• Experience leading usability studies and synthesizing research.
• Excellent communication, facilitation, and collaboration skills.

Nice To Haves

• 3+ years of digital product design work experience in healthcare or other highly-regulated space.
• Experience in an Agile environment.
• Proactive use of emerging tools and tech to improve workflow.
• Familiarity with Figma Make and AI efficiencies for UX.

Responsibilities

• Advocate for design direction, weaving in user needs and healthcare business goals.
• Reframe and deconstruct complex design and business problems, facilitating shared understanding and direction.
• Apply Human-centered Design practices and select the right tool for each problem.
• Co-create requirements and drive alignment with product and engineering partners.
• Lead the creation of strategic artifacts (e.g., journey maps, service blueprints) that inform vision and guide design execution.
• Deliver clean, functional end-to-end user flows and UI for healthcare platforms.
• Create fully functional prototypes that capture UX and business logic.
• Design with accessibility and inclusive design principles, annotating for multiple levels of accessibility.
• Contribute to and adapt design system standards (e.g., Figma).
• Identify and apply consistent patterns across healthcare applications, designing with a mobile-first mindset.
• Anticipate trends, document edge cases and constraints, and adapt strategy frameworks for specific contexts.
• Lead evaluative research studies, from screening to test plans and analysis that yield actionable findings for UX iteration.
• Create and structure content for various healthcare platforms, discerning when to use reusable or bespoke standards.
• Adapt designs based on new information and feedback, working diplomatically with partners.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees