Senior Executive IT Support Analyst

Intuit • Mountain View, CA

394d

About The Position

The Senior Executive IT Support Analyst at Intuit is responsible for providing high-level technical support to senior executives, including the Founder and CEO, as well as their administrative assistants. This role requires a blend of advanced technical skills and exceptional interpersonal abilities to effectively address and resolve complex IT issues in a fast-paced corporate environment. The analyst will serve as the primary support resource for desktop, remote, and video conferencing needs, ensuring that all technology-related requests are handled efficiently and professionally.

Requirements

• Minimum 5-7 years of Desktop Support 3 / Team Lead experience with at least 2-3 years of direct senior level Executive Support for both PC and Mac.
• Minimum of an Associate's Degree in computer technology or equivalent relevant experience.
• Advanced knowledge of Exchange Mail & Executive Scheduling / Calendars, Active Directory, Software Distribution Systems, and related technologies.
• Advanced knowledge of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSx operating systems, and communications.
• Advanced knowledge of network computing in a Windows & OSX environment and working knowledge of networking fundamentals.
• Strong experience with video conferencing technologies and collaboration tools & platforms, e.g., Cisco, Poly, Slack, Box, Google Suite.
• Outstanding problem-solving, diagnosis, and troubleshooting skills.
• Excellent verbal & written communication skills and superior customer handling skills.

Nice To Haves

• Preferred certifications: ITILv4, ACMT, CCT, CompTIA.
• Support experience in a corporate enterprise environment medium to large company (7000+ employees).

Responsibilities

• Serve as primary support analyst for Senior Executive Leadership and Senior Executive Assistants requiring complex desktop, remote, video conference, and event support.
• Analyze and troubleshoot complex software, hardware, and connectivity issues, recommending and implementing corrective solutions.
• Work on complex and highly confidential/sensitive assignments, often receiving no instructions on routine work.
• Participate in global projects with a detail-oriented, collaborative, and results-driven approach, keeping key stakeholders informed.
• Respond quickly to customer issues, articulating root causes and proactively providing advice to prevent future incidents.
• Ensure established SLAs are met or exceeded for response and resolution times.
• Contribute to the Knowledge Base and keep process documentation up-to-date.
• Proactively take on projects and initiatives with minimal supervision.
• Act as an escalation point for unresolved issues from Analyst 1 or 2, providing specialized technical knowledge.
• Provide input to senior executive assistants on processes and technology roadmaps for executive needs.

Benefits

• Competitive salary
• Health insurance
• 401k plan
• Paid time off
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees