Senior Executive Assistant / Executive Operations Partner

Snapdocs

2d•$105,000 - $150,000

About The Position

The U.S. mortgage market is a $14 trillion pillar of the economy — and much of it still runs on fax machines, overnight shipping, and manual workflows. Snapdocs is changing that. Our platform currently powers 20% of all real estate closings in the country, and we’re just getting started. We design workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors — eliminating friction, reducing risk, and delivering a faster, simpler closing for every borrower. Our customers range from the largest mortgage lenders to independent title companies. They trust us because we solve real operational pain with empathy, rigor, and reliability. We’re backed by Sequoia, Y Combinator, and F-Prime, and we’re building for the long term. Supporting leaders across our GTM function, you’ll operate at the intersection of revenue, customers, regulators, partners, and internal teams. Their calendars are dense, priorities shift quickly, and time is one of the most constrained resources in the company. Your role is to protect, optimize, and strategically deploy that time, while acting as a force multiplier across logistics, workflows, and decision-making. You’ll operate with high autonomy, anticipate needs before they’re stated, and design systems that reduce friction for both executives and the broader Senior Leadership Team (‘SLT’). This is a demanding role, but you’ll be closely partnered with experienced leaders and the Executive Support Manager, with strong context, trust and space to operate independently, with the expectation to lead within your lane. If you wait for instructions, this role will feel overwhelming. If you anticipate problems, make judgment calls, and operate as a true partner, you’ll thrive.

Requirements

6+ years supporting senior leaders (VP+), ideally in fast-paced SaaS, fintech, or regulated environments
Proven ability to support multiple executives simultaneously in high-stakes, ambiguous settings
Exceptional calendar strategy skills: prioritization, time optimization, and judgment (not just scheduling)
Clear, confident and proactive written and verbal communicator who can influence without authority and represent leaders well
Strong judgment, business acumen and comfort making decisions with incomplete information
Ability to operate at both strategic and tactical levels
Strong systems and process mindset, experience in building repeatable workflows, cadences, and meeting hygiene
Experience owning team offsites and executive events from end-to-end

Nice To Haves

Experience supporting revenue, go-to-market, or regulatory leaders
Familiarity with Google Workspace, Slack, Ramp, and Zoom
Experience supporting executives who travel frequently and operate across different time zones

Responsibilities

Own and actively manage complex, high-volume executive calendars with overlapping priorities
Make daily judgment-based tradeoffs: what moves, what doesn’t, and what should never have been scheduled
Anticipate crunch points (travel, board meetings, conferences, deal cycles, regulatory moments) and proactively rebalance time
Prepare executives for meetings with clear context, materials, stakeholders, and desired outcomes
Act as a gatekeeper — confidently say “no” on behalf of leaders when needed, and know when to escalate vs. decide independently
Coordinate frequent domestic travel end-to-end, including contingencies and real-time adjustments
Build realistic schedules that strategically sequence meetings and events, account for preparation, fatigue, and recovery, and ensure the right stakeholders are engaged at the right time — not just availability
Shield leaders from disruption when plans change by owning the details
Own end-to-end planning and execution for team offsites and partner in select company-wide events, including budgets, timelines, vendors and onsite logistics
Partner cross-functionally with leaders, their teams, and internal stakeholders to ensure events and agenda are well-sequenced, aligned to priorities, and run smoothly
Capture learnings to continuously improve how offsites and events are executed
Fully own expenses, reimbursements, invoices, and administrative workflows without reminders
Handle document prep, slide updates, meeting notes, and follow-ups with clarity and efficiency
Track action items from key meetings and proactively drive follow-through so work doesn’t stall
Act as a trusted thought partner on prioritization, workflow, and operating rhythm
Partner closely with the Executive Support Manager to help design and evolve systems that improve SLT effectiveness
Identify patterns, risks, and inefficiencies across calendars, meetings, and workflows
Exercise sound judgment and discretion when handling sensitive business, revenue, and regulatory information