Banquets - Senior Events Manager
About The Position
The Senior Events Manager is responsible for planning, coordinating, and executing high-quality events at the hotel, including corporate meetings, weddings, conferences, banquets, and social gatherings. This leadership role oversees the events team and ensures exceptional service delivery that enhances guest satisfaction and maximizes revenue. Key Responsibilities: Client Relationship Management: o Serve as the primary point of contact for key clients, from initial inquiry to post-event follow-up. o Conduct site inspections, proposals, and negotiations in line with hotel standards. o Develop strong relationships with repeat and VIP clients to encourage loyalty. Event Planning & Execution: o Manage all phases of event planning including budgeting, timelines, vendor coordination, setup, and execution. o Liaise with internal departments (e.g., F&B, Front Office, Housekeeping, AV) to ensure seamless service delivery. o Oversee event setup and breakdown to ensure adherence to brand and service standards. Team Leadership: o Lead, train, and mentor junior event coordinators and staff. o Delegate responsibilities and ensure the team delivers to client expectations. o Conduct regular performance reviews and assist with staffing decisions. Financial Oversight: o Prepare event budgets, forecasts, and post-event financial analysis. Maximize event revenue by upselling services and optimizing space utilization. o Ensure proper billing and contract adherence for all events. Strategy & Business Development: o Collaborate with Sales & Marketing to develop strategies to increase event bookings. o Identify market trends, competitor offerings, and customer feedback to refine services. o Contribute to marketing campaigns and promotional initiatives for events.
Requirements
- Bachelor's degree in Hospitality Management, Event Planning, or related field.
- Minimum 5–7 years of experience in event planning, preferably in a luxury or full-service hotel environment.
- Proven leadership experience managing a team.
- Strong organizational and time management skills with keen attention to detail.
- Excellent communication and negotiation skills.
- Proficiency in event management software (e.g., Delphi, Opera Sales & Catering, Social Tables).
- Ability to work flexible hours, including evenings, weekends, and holidays.
Responsibilities
- Serve as the primary point of contact for key clients, from initial inquiry to post-event follow-up.
- Conduct site inspections, proposals, and negotiations in line with hotel standards.
- Develop strong relationships with repeat and VIP clients to encourage loyalty.
- Manage all phases of event planning including budgeting, timelines, vendor coordination, setup, and execution.
- Liaise with internal departments (e.g., F&B, Front Office, Housekeeping, AV) to ensure seamless service delivery.
- Oversee event setup and breakdown to ensure adherence to brand and service standards.
- Lead, train, and mentor junior event coordinators and staff.
- Delegate responsibilities and ensure the team delivers to client expectations.
- Conduct regular performance reviews and assist with staffing decisions.
- Prepare event budgets, forecasts, and post-event financial analysis.
- Maximize event revenue by upselling services and optimizing space utilization.
- Ensure proper billing and contract adherence for all events.
- Collaborate with Sales & Marketing to develop strategies to increase event bookings.
- Identify market trends, competitor offerings, and customer feedback to refine services.
- Contribute to marketing campaigns and promotional initiatives for events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
