Senior Event Services Technician - Audio Visual, Event Technology

Pinnacle Live•Championsgate, FL

1d•Onsite

About The Position

Pinnacle Live is a premium, in-house AV partner dedicated to elevating live event expectations for people and venues. They provide bespoke AV solutions for in-person, virtual, and hybrid meetings and live events, balancing big-picture problem-solving with on-the-ground execution. The company fosters an environment where employees are empowered to tackle tough challenges and deliver unforgettable hospitality and live event experiences. The Senior Event Services Technician is responsible for assisting with floor operations, including the setup, strike, and operation of intermediate to advanced technology solutions within a hotel or hospitality environment. A key focus of this role is to deliver unmatched customer service to guests and clients.

Requirements

High School Graduate or equivalent
Minimum of two (2) years’ experience in the audio visual and/or hospitality industry
Computer proficiency (hardware, software and networking)
Strong technical aptitude
Good working knowledge of computer hardware and software
Planning ability; able to plan prioritize
Strong interpersonal skills
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Strong team player orientation
Commitment to best-in-class customer service for internal and external stakeholders
Professional appearance

Responsibilities

Ensure all event sets and strikes are completed according to Company SOPs
Operate intermediate technology solutions and troubleshoot if issues arise.
Act as leader and mentor to other technicians and team members
Greet guests/clients before event and provide clear instructions on how to operate equipment.
Provide continued communication with client to ensure success of all events
Follows through on all client requests
Look for opportunities to enhance client’s event
Maintain accurate client event information within the Company’s business systems
Review daily invoices with client and obtain client’s signature on invoice(s)
Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
Ensure all inventory is in good working order and rental condition
Ensure any lost stolen or damaged equipment is immediately reported to management.
Ensure inventory is secure from theft and/or damage.
Make sure all Company occupied areas are clean, organized, and up to Company standards
Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
Comply with all Company policies and procedures
Other duties as assigned.