Senior Event Planning Manager

Hyatt Hotels Corp.•San Diego, CA

30d•Onsite

About The Position

Discover the beauty of San Diego, on the waterfront, in the heart of downtown at Manchester Grand Hyatt San Diego. This iconic hotel features 1,628 guestrooms and 320,000 square feet of event space with stunning Pacific Ocean and city views. We are looking for the very best to join our AAA 4-Diamond Hotel, featured in the Top 10 of all Meeting Hotels in the United States per Cvent. The Senior Event Planning Manager at the Manchester Grand Hyatt San Diego is responsible for servicing group sales bookings. The Sr. Event Planning Manager handles key accounts for the hotel. Primary sales efforts are in Banquet Food, Beverage and Meeting Room Rental. Must be able to effectively sell the services of the hotel to gain commitment from the customer and work well with all departments in the hotel to ensure that services are delivered as communicated to the client. This position will be responsible for overall team revenue goal. Service responsibilities include managing the executed sales agreement, detailing all F&B and all other meeting needs, identifying ways to enhance the experience, effectively manage room blocks, understanding group history and pick up performance, familiarizing client with Hyatt's planner technology, being the group onsite point of contact, conducting all administrative tasks, group billing management and finalizing post-convention reports. Sr Event Planning Manager is expected to assist with team leadership duties such as leading by example in conflict resolution, client management, system administrative management, timely communicating client's needs to hotel staff, supporting DOE and ADOE with event coordinator management, meeting services providers such as Audio Visual partners, internet provider, outside vendors, San Diego Tourism Authority (SDTA) and preferred DMCs; before, during and post-event to ensure a high level of service. Our team is expected to be actively involved in our community, industry related organizations as well as all Hyatt associate programs.

Requirements

A true desire to satisfy the needs of others in a fast-paced environment while carrying positive attitude and living Hyatt's values and mission.
A minimum of 5 years of hotel event planning with proven achievement in recent years while maintaining positive customer service satisfaction
Candidates should be extremely detail oriented, organized and be able to handle a fast-paced environment
Provides guidance to Event Managers, Coordinators and Event Concierge
Must lead by example and be a key team member of the department
Must be proficient or a quick study in the following computer programs: Envision sales, Envision Detailing Event Concierge Application, Event Concierge Console, Cognos, Hy-Res, Opera, Social Tables, Sertifi, Hyatt Credit Portal, Group Bill, Planner Portal, Clover/Simphony, Cendyn e-menus and e-brochure, EventBzz, Oracle, Track-It and Microsoft office. Reserve and Opera experience are a plus.
Ability to adapt and change in this new environment
Refined verbal and written communication skills
Strong analytical, organizational and interpersonal skills

Nice To Haves

Preferred candidate has completed. Hyatt's New Manager Training and Successful Selling Skills.
Reserve and Opera experience are a plus.

Responsibilities

Servicing group sales bookings
Handling key accounts for the hotel
Primary sales efforts are in Banquet Food, Beverage and Meeting Room Rental
Effectively sell the services of the hotel to gain commitment from the customer
Work well with all departments in the hotel to ensure that services are delivered as communicated to the client
Responsible for overall team revenue goal
Managing the executed sales agreement
Detailing all F&B and all other meeting needs
Identifying ways to enhance the experience
Effectively manage room blocks
Understanding group history and pick up performance
Familiarizing client with Hyatt's planner technology
Being the group onsite point of contact
Conducting all administrative tasks
Group billing management
Finalizing post-convention reports
Assist with team leadership duties such as leading by example in conflict resolution, client management, system administrative management
Timely communicating client's needs to hotel staff
Supporting DOE and ADOE with event coordinator management
Meeting services providers such as Audio Visual partners, internet provider, outside vendors, San Diego Tourism Authority (SDTA) and preferred DMCs; before, during and post-event to ensure a high level of service
Actively involved in our community, industry related organizations as well as all Hyatt associate programs.