Senior Estate Ambassador - OVID Napa Valley
About The Position
Some visits become memories. The rare ones become stories guests tell for years. High above Napa Valley on the volcanic slopes of Pritchard Hill, OVID Napa Valley crafts wines of remarkable depth and character—limited-production expressions shaped by nature, discipline and a spirit of experimentation. Every bottle tells the story of this extraordinary place. The same philosophy guides our hospitality. We are seeking a Senior Estate Ambassador to help bring the OVID experience to life—welcoming guests with warmth, knowledge, and genuine passion while guiding intimate tastings and estate tours that reveal the artistry behind the wines. The Role As Senior Estate Ambassador, you are the steward of the OVID guest experience. You create personalized, memorable visits that reflect the estate’s luxury ethos while building lasting relationships with collectors and guests. You will host elevated tastings and tours, cultivate a personal book of business, and support the leadership of the hospitality team—stepping in as Manager on Duty when needed to ensure seamless daily operations.
Requirements
- 2–3 years of experience in luxury hospitality or high-touch guest service
- Strong communication and presentation skills
- Exceptional interpersonal and relationship-building abilities
- Professional appearance aligned with luxury brand standards
- Availability to work weekends and holidays
Nice To Haves
- Familiarity with premium or highly allocated wines preferred
- Experience with CRM systems and Microsoft Office preferred
Responsibilities
- Deliver Exceptional Hospitality
- Host elevated tours and tastings aligned with OVID’s hospitality standards
- Create personalized, welcoming experiences that engage guests and inspire lasting impressions
- Guide guests through wine selections with expertise, fostering relationship-driven sales
- Share deep knowledge of OVID’s vineyard, winemaking, and philosophy
- Maintain the estate and tasting environment with meticulous attention to detail
- Support private tastings, estate events, and special hospitality activations
- Cultivate Relationships & Drive Engagement
- Conduct personalized outreach to guests, members, and trade partners to build loyalty and drive visitation
- Develop a personal “book of business” through thoughtful follow-up and relationship management
- Partner with local concierges, luxury hospitality partners, and travel professionals to expand awareness of OVID experiences
- Capture guest preferences and insights in CRM systems to support long-term engagement
- Leadership Support
- Serve as Manager on Duty when needed, guiding daily hospitality operations
- Support Hospitality Associates with coordination of tastings, guest flow, and transactions
- Reinforce OVID’s culture, service standards, and brand story through leadership by example
- Assist with operational reporting, inventory tracking, and performance metrics
- Operational Excellence
- Open and close the estate with care and precision
- Manage order processing, fulfillment, and guest records with accuracy
- Collaborate with Winemaking and Marketing teams to stay current on wines, vineyard activity, and brand initiatives
- Participate in training and team development to continuously elevate guest experiences
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
