Senior Escrow Assistant
About The Position
Senior Escrow Assistant | First American Title - Santa Cruz, CA (Onsite) At First American Title, we don’t just close transactions - we help create certainty and confidence for our clients at every stage of the real estate process. We’re seeking a Senior Escrow Assistant to join our Santa Cruz office - someone who brings deep experience in residential transactions, thrives in a fast-paced environment, and takes ownership of both the details and the client experience. This role is a key partner to Escrow Officers and plays a critical role in ensuring smooth, accurate, and timely closings.
Requirements
- High school diploma or equivalent required
- 4+ years of directly related escrow experience
- Strong proficiency handling more complex residential transactions
- Broad knowledge of escrow processes, policies, and industry practices
- Advanced organizational skills with the ability to manage multiple files simultaneously
- Strong analytical and problem-solving capabilities
- Excellent verbal and written communication skills
- High attention to detail and accuracy
- Proficiency in Microsoft Office and escrow/operating systems
- A professional, client-first mindset and positive service attitude
Nice To Haves
- Demonstrated ability to work independently with minimal supervision
- Sound judgment and decision-making in handling complex or sensitive transactions
- Recognized as a resource or subject matter expert across escrow processes
- Ability to train or support less experienced team members
Responsibilities
- Provide comprehensive administrative and operational support to Escrow Officers
- Prepare and review closing documents, including settlement statements, closing disclosures, assignments, and specialized transaction documents (e.g., mobile homes, wraps)
- Manage escrow files from open to close—ensuring accuracy, completeness, and compliance
- Monitor pipelines, track key milestones, and proactively follow up to keep transactions on schedule
- Serve as a point of contact for clients and partners, responding to inquiries and resolving issues with professionalism and efficiency
- Coordinate and communicate with buyers, sellers, agents, lenders, and internal teams
- Maintain organized records, reports, and transaction documentation
- Provide guidance and mentorship to junior team members as needed
- Support customer service efforts and contribute to business development initiatives
Benefits
- Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
