Escrow Assistant

Transnation Title Agency•Holland, MI

About The Position

If you enjoy staying organized, helping others, and working in a busy office where your efforts support real estate transactions from beginning to end, this could be a great fit for you. Transnation Title Agency is seeking a detail-oriented, customer-focused Escrow Assistant to join our Holland team. In this role, you will handle administrative, clerical, and transactional tasks during the opening, maintenance, and closing of escrow files. You will work alongside licensed escrow officers to keep transactions organized, accurate, and on schedule. This role is ideal for someone who likes a busy office setting, values accuracy, and cares about providing excellent customer service.

Requirements

Strong attention to detail with the ability to manage multiple tasks and meet deadlines
Strong verbal and written communication skills
Professional judgment and the ability to handle confidential information appropriately
Dependable, organized, and able to work effectively in a team environment
Ability to perform basic math and handle figures accurately related to escrow transactions
Working knowledge of title insurance, escrow services, and real estate transaction processes.
Typing speed of at least 50 words per minute
Proficiency in Microsoft Office, including Outlook, Word, Excel and PDF exchange
Comfort working in multiple systems throughout the day
Ability to accurately enter, review, and retrieve information in company systems and document management platforms
Ability to learn new software quickly and resolve basic issues involving printing, scanning, passwords, and PDF tools
High school diploma or equivalent required
One to three years of administrative, clerical, customer service, title, escrow, mortgage, real estate, or related office experience preferred
Valid driver's license required

Nice To Haves

Experience using a title or escrow production system is preferred but not required.
Associate degree in business, accounting, legal studies, or a related field preferred
Experience supporting real estate transactions, preparing closing documents, handling escrow files, or working in a title or escrow environment is strongly preferred, but not required.
Michigan Residential Producer License preferred but not required.
Notary Public preferred
An equivalent combination of education, training, certifications, and relevant work experience may be considered based on business needs and applicable requirements.

Responsibilities

Provide administrative and clerical support to licensed escrow officers during the opening, processing, closing, and post-closing stages of escrow transactions
Communicate with customers and internal staff regarding new and existing title and escrow orders
Respond to general questions about services, procedures, and file status in a professional and helpful manner
Assist with front desk and general office duties, including answering phones, handling incoming and outgoing mail, and distributing faxes and emails
Prepare, revise, copy, and organize escrow-related correspondence, closing documents, and transaction files
Schedule and coordinate closings with buyers, sellers, lenders, real estate agents, and other parties involved in the transaction
Review files for completeness and alert escrow officers to missing items, discrepancies, or issues that may affect closing
Maintain communication with escrow officers regarding customer service matters and potential business opportunities
Monitor and order office supplies as directed.