Senior Escrow Assistant

First American•Clearfield, UT

About The Position

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions. If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family. If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family. Job Level Summary: • Employee gains mastery of skills as more experience is acquired regarding various tasks • Provides a wide range of support to Escrow Officers • Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. • Demonstrates excellent judgment with work typically performed under general supervision • May be viewed as subject matter expert on variety of tasks

Requirements

High School diploma or equivalent
4+ years experience directly related experience
Needs proficiency in more complicated residential transactions
Broad experience with escrow transactions
Strong customer service skills
Problem solving skills
Strong organizational skills
Knowledge of MS Office suite
Excellent verbal/written communication skills
Able to maintain professionalism and a positive service attitude at all times
Strong detail orientation
Ability to analyze, compare, interpret and process data
Strong knowledge of company and/or client operating systems

Responsibilities

Performs wide range of administrative support duties requiring broad experience, skill and knowledge of organization and escrow policies and practices.
Works independently to resolve a wide range of inquiries.
Prepares documents for a wide range of transactions, such as closing statements, settlement statements, wraps, assignments, and mobile homes
Creates and maintains files, records, reports; monitor and track workflow
Responds to inquiries and gathers information to resolve issues
Communicates information to responsible parties
May train / provide guidance to less experienced team members
May assist Escrow Offices with business development and customer service
Other duties as assigned

Benefits

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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