Senior Escrow Assistant - Floater DFW Metro, TX

First American • Colleyville, TX

19d • $21 - $28

About The Position

Put your administrative expertise, escrow knowledge, and interpersonal skills to work with a team that’s leading the industry in transforming residential real estate transactions. At First American, we value our culture and seek experienced, detail-oriented professionals who thrive on delivering exceptional customer experiences. Join First American in the Dallas–Fort Worth Metroplex, where we believe our greatest asset is our people. We are looking to add a Senior Escrow Assistant / Floater to support multiple branches and teams across the region. In this role, you’ll operate in a dynamic, fast-paced environment, providing high-level administrative and operational support to Escrow Officers while stepping in where needed to ensure continuity of service and seamless transactions. This position plays a critical role in maintaining workflow efficiency, supporting complex transactions, and helping make the dream of homeownership a reality. We’re seeking a seasoned professional with strong escrow experience, adaptability, and the ability to quickly integrate into different teams—someone who is resourceful, dependable, and committed to excellence.

Requirements

• Strong escrow knowledge with 3–5+ years of escrow or title experience preferred
• Proven ability to adapt quickly in new environments and support multiple teams as a floater
• Excellent verbal and written communication skills with a customer-first mindset
• High level of organization, attention to detail, and ability to manage competing priorities
• Problem-solving mindset with sound judgment and a proactive approach
• Proficiency in MS Office and ability to quickly learn new systems and technologies
• Professionalism, reliability, and a collaborative team-oriented attitude
• High school diploma or equivalent required

Responsibilities

• Provide advanced support in the escrow process, including opening orders, reviewing files, preparing closing documents, and assisting with disbursements and post-closing follow-up
• Float between branches and teams across the DFW Metro to provide coverage, maintain productivity, and support business needs
• Interpret purchase agreements, lender instructions, and other transactional documents to ensure accurate and compliant closings
• Communicate proactively with customers, agents, lenders, and internal stakeholders throughout the escrow lifecycle
• Assist with troubleshooting complex or time-sensitive files and resolving issues efficiently
• Leverage multiple technologies and platforms to facilitate smooth escrow transactions and enhance the customer experience
• Support Escrow Officers with high-volume pipelines and help ensure deadlines are consistently met

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees