Senior ERP Administrator

MAS HVAC INC•Maple Grove, MN

6d•$110,000 - $140,000

About The Position

MAS creates custom-engineered thermal management solutions for markets that thrive on flexibility, creativity, and bold ideas. From humble beginnings to becoming an emergent multi‑brand manufacturing leader, we’ve grown by bringing in great people and empowering them to do great work. At MAS, we believe innovation happens when everyone contributes, diversity of thought is celebrated, and people feel supported in their growth. We take pride in working hard together—tackling challenges, solving problems, and having fun along the way. As we expand into both emerging and mission-critical industries, we stay committed to delivering efficient, competitive, and sustainable heating and cooling technologies. And throughout your career here, you’ll have the chance to directly shape the foundation for what's next in our industry. Position Summary: The ERP Administrator is responsible for the day-to-day administration, support, and optimization of the company’s Enterprise Resource Planning (ERP) system. This role ensures system stability, high availability, and a positive user experience while supporting business operations across departments. The ERP Administrator manages user access, resolves break/fix issues, coordinates enhancements, and works closely with business stakeholders to improve system functionality and performance.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience)
3–5+ years of experience supporting or administering Oracle NetSuite ERP System
Experience managing user support tickets and resolving ERP system issues
Experience working with cross-functional business teams
ERP system configuration and administration
User access and role management within ERP
System monitoring and performance troubleshooting within ERP
Experience with IT service management tools (ServiceNow, Zendesk, NinjaOne, etc.)

Nice To Haves

Experience with ERP integrations or APIs
Understanding of business processes such as finance, supply chain, manufacturing, or procurement
Experience supporting ERP upgrades or implementations
SQL or reporting tools experience
Strong problem-solving and analytical skills
Excellent communication and user support abilities
Ability to prioritize and manage multiple requests
Strong documentation and organizational skills
Customer-focused mindset

Responsibilities

ERP System Administration Administer and maintain the company’s ERP platform, ensuring system stability, performance, and reliability.
Monitor system uptime, performance, and overall health of the ERP environment.
Manage system configuration, updates, patches, and upgrades.
Maintain ERP documentation including system architecture, configurations, and procedures.
User Support & Ticket Management Serve as the primary point of contact for ERP-related support requests.
Manage break/fix issues, troubleshoot system errors, and coordinate resolution with internal teams or vendors.
Track, prioritize, and resolve ERP support tickets through the IT service management system.
Provide timely communication and updates to users regarding issue resolution.
User Management & Security Provision and manage user accounts, roles, and permissions within the ERP system.
Ensure appropriate access controls are maintained in accordance with company policies and compliance requirements.
Perform periodic access reviews and support audit requirements.
Enhancements & Continuous Improvement Gather business requirements for ERP enhancements and system improvements.
Collaborate with business units to evaluate and implement process improvements within the ERP platform.
Coordinate testing, deployment, and user training for system enhancements and updates.
System Performance & Reliability Proactively monitor system performance and identify opportunities to improve reliability and efficiency.
Ensure data integrity and support system backup and recovery processes.
Assist with integration management between ERP and other business systems.
Documentation & Training Develop and maintain documentation for system processes, troubleshooting guides, and standard operating procedures.
Provide user training and support to improve ERP adoption and efficiency.