Senior Epic Access Lead

The Wilshire Group

7h•Remote

About The Position

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets. With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability. Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace. We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table. Senior Epic Access Lead (MyChart, Scheduling & Patient Payments) The Senior Epic Access Lead is charged with leading patient access strategy, system optimization, and operational transformation initiatives for Wilshire healthcare clients. This role owns the design, configuration, and performance outcomes of Epic MyChart, Scheduling, Registration, and Patient Payment workflows. Operating as a senior consultant and trusted advisor, this individual leads complex engagements independently, influences executive decision-making, and ensures technology solutions measurably improve access, patient experience, and revenue capture. This is a leadership and solution ownership role — not task-based analyst support. Scope of Authority & Accountability This role is charged with: Leading Epic Access module strategy and optimization across engagements Designing end-to-end patient access workflows and system configurations Making build, workflow, and best-practice decisions within Epic Serving as primary client-facing expert for access operations Driving project milestones and deliverables autonomously Mentoring analysts and junior consultants Ensuring measurable improvements in scheduling efficiency, portal adoption, and point-of-service collections

Requirements

5–8+ years hands-on Epic Access or Revenue Cycle experience
Multiple full-cycle Epic implementations or optimizations
Deep knowledge of front-end hospital or ambulatory access operations
Demonstrated leadership of patient access transformation initiatives
Active Epic certification(s) in one or more of:
Epic MyChart
Epic Cadence (Scheduling)
Epic Prelude/ADT (Registration)
Epic Grand Central
Epic Resolute Patient Payments / Revenue Cycle front-end
(Must maintain current certification status)
Senior-level consulting or project leadership experience
Strong workflow analysis and system design skills
Executive-level communication and facilitation abilities
Ability to work independently with minimal oversight
Experience leading cross-functional teams

Nice To Haves

Multiple Epic certifications
Healthcare IT consulting experience
Experience with digital front door strategies
Knowledge of eligibility, authorizations, and denial prevention
Experience supporting multi-site health systems

Responsibilities

Assess current-state patient access operations and identify improvement opportunities
Develop future-state workflow designs aligned to industry best practices
Advise client executives on scheduling strategy, digital access, and revenue integrity
Align system configuration with operational and financial goals
Lead design, build, testing, and go-live for:
MyChart (patient portal & self-service tools)
Cadence/Scheduling
Registration/ADT
Patient Payments/Point-of-Service collections
Configure rules, templates, workflows, and integrations
Support upgrades, enhancements, and new functionality rollouts
Troubleshoot complex access or payment system issues
Develop project plans and manage deliverables
Facilitate requirements sessions and workflow design workshops
Coordinate across clinical, revenue cycle, and IT teams
Communicate risks, timelines, and outcomes clearly to leadership
Increase portal adoption and self-service scheduling
Improve registration accuracy and throughput
Optimize front-end collections and payment processes
Reduce denials related to registration or eligibility errors
Support KPI tracking and performance reporting
Train and mentor analysts, super users, and operational leaders
Create documentation and knowledge transfer materials
Represent Wilshire professionally and build strong client relationships