Epic Applications Lead – Patient Access and Experience
About The Position
The Epic Patient Access & Experience Applications Lead is responsible for the technical design, implementation, optimization, and ongoing support of Epic patient access applications, with primary ownership of registration, scheduling, pre-visit workflows, and patient engagement through MyChart. This role balances approximately 50% hands-on Epic analyst work and 50% people leadership, providing deep patient access application expertise while leading and developing a high-performing analyst team. The Applications Lead manages and supports Epic analysts working across patient access workflows, including registration, scheduling, pre-visit intake, and patient engagement processes, while also serving as a hands-on subject matter expert for configuration, workflow optimization, and system upgrades. This role partners closely with Patient Access, Call Center, Operations, Patient Experience, and IT stakeholders to translate operational and patient experience requirements into scalable, compliant Epic solutions that enhance patient satisfaction, streamline front-end operations, and support organizational growth.
Responsibilities
- Technical design, implementation, optimization, and ongoing support of Epic patient access applications
- Primary ownership of registration, scheduling, pre-visit workflows, and patient engagement through MyChart
- Balances approximately 50% hands-on Epic analyst work and 50% people leadership
- Providing deep patient access application expertise while leading and developing a high-performing analyst team
- Manages and supports Epic analysts working across patient access workflows, including registration, scheduling, pre-visit intake, and patient engagement processes
- Serving as a hands-on subject matter expert for configuration, workflow optimization, and system upgrades
- Partners closely with Patient Access, Call Center, Operations, Patient Experience, and IT stakeholders to translate operational and patient experience requirements into scalable, compliant Epic solutions that enhance patient satisfaction, streamline front-end operations, and support organizational growth.
Benefits
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
