Senior Enterprise Truckload Logistics Specialist

Priority1 • Chicago, IL

4d • $50,000 • Onsite

About The Position

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success. Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success. Priority1 is a privately held, non-asset-based logistics brokerage provider that introduces proprietary technology to small and medium shippers, aiding them in managing their transportation spend more efficiently. We leverage our volume of over 1.5M annual shipments to create unique partnerships with asset-based carriers in the North American freight market. Our industry-leading technology and group purchasing power provide our customers with the necessary tools to control their freight and transportation costs while improving visibility in their distribution network. This is a full-time, on-site position based in our Chicago, IL office. The role requires daily in-office attendance with no remote work options. Position Summary The Senior Enterprise Truckload Operations Specialist is responsible for managing and growing relationships with key national customers for Priority1. This role focuses on customer retention, revenue growth, service optimization, and acting as the primary liaison between clients and internal teams to ensure high levels of customer satisfaction.

Requirements

• Minimum of 2 years of experience in a National Account Manager, Account Manager, or similar role within a 3PL or logistics environment
• Proven experience managing large or multi-location customer accounts
• Strong understanding of logistics operations, including warehousing and transportation
• Excellent communication, presentation, and relationship-building skills
• Ability to analyze data and translate insights into actionable solutions
• Strong problem-solving and negotiation skills
• Proficiency with CRM systems and Microsoft Office applications
• Ability to travel as needed to support customer relationships

Nice To Haves

• Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field
• Experience working with national retail, e-commerce, or manufacturing customers
• Familiarity with transportation management systems (TMS) and warehouse management systems (WMS)

Responsibilities

• Manage and grow a portfolio of national and strategic customer accounts
• Serve as the primary point of contact for assigned accounts, ensuring strong client relationships
• Identify opportunities for upselling and cross-selling 3PL services, including warehousing, transportation, and value-added services
• Collaborate with operations, pricing, and customer service teams to deliver customized logistics solutions
• Monitor account performance, KPIs, and service-level agreements (SLAs)
• Conduct regular business reviews with customers to evaluate performance and identify improvement opportunities
• Resolve customer issues and escalate internally as needed to ensure timely resolution
• Support contract negotiations, renewals, and pricing discussions
• Maintain accurate account records, forecasts, and activity updates in CRM systems
• Stay informed on industry trends, customer needs, and competitive offerings

Benefits

• Medical Insurance with premiums paid at 100% for employees AND dependent
• Dental Insurance 100% paid for Employee
• Vision Insurance
• HSA with Employer Contributions
• Life Insurance
• Short Term Disability
• Long Term Disability
• 401(k) Plan
• Profit Sharing: Typical annual contribution of 15% of total eligible compensation
• Paid Holidays AND PTO
• Cancer, Critical Illness, and Accident Policies available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level