Senior Enterprise Relationship Manager
About The Position
BlackCloakâs mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clientsâ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity. Blackcloak is seeking a highly motivated and experienced Senior Enterprise Relationship Manager to join our dynamic team. As a Senior Enterprise Relationship Manager, you will play a crucial role in ensuring the satisfaction, retention and success of our enterprise champions and clients.
Requirements
- Bachelorâs degree in a relevant field; advanced degree is a plus.
- 5+ years experience in a customer success or account management role, ideally with a focus on enterprise clients.
- Strong understanding of cybersecurity concepts and technologies.
- Exceptional communication and interpersonal skills.
- Ability to analyze data and draw meaningful insights to drive client success.
- Self-motivated, results-oriented, and able to work independently.
- Excellent problem-solving and decision-making abilities.
- Exceptional organizational and time management skills.
- Willingness to travel to meet with clients when necessary
Nice To Haves
- Previous experience working with high-net-worth individuals or executives.
Responsibilities
- Develop and maintain strong relationships with enterprise clients, serving as the main point of contact for their cybersecurity needs.
- Understand clientsâ business objectives and proactively identify opportunities to deliver value and enhance their cybersecurity posture.
- Collaborate with the sales, delivery and security teams to ensure seamless onboarding and implementation of BlackCloak solutions.
- Provide ongoing support and consultation to clients, ensuring they maximize the value of our services.
- Monitor client accounts and analyze data to identify potential issues and recommend solutions.
- Prepare and deliver regular reports and performance reviews to clients.
- Act as an advocate for clients within the company, ensuring their needs are met and addressing any concerns.
- Unify the customer journey, ensuring a seamless and consistent experience for clients, while also providing value to the customer champion who advocates for our services within their organization.
- Demonstrate creative problem-solving abilities and maintain a âcan-doâ attitude, finding innovative solutions to challenges and actively contributing to the improvement of our customer success processes.
- Stay up-to-date with industry trends and cybersecurity best practices to provide expert guidance to clients.
- Collaborate with cross-functional teams to resolve client issues and improve the overall customer experience.
Benefits
- 100% Remote Company, within the USA
- Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
- Health Savings Account with company contribution for eligible medical plans.
- Flexible Vacation Plan
- 10 Paid Company Holidays
- 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
- 401k with Traditional and Roth options, including employer match.
- Company Equity
- Paid Parental and Pregnancy Recovery Leave
- Company and team off-sites and virtual events throughout the year
- Home office stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
