Senior Enterprise Operations Manager

Cambium Learning Group

2d • Remote

About The Position

The Senior Enterprise Operations Manager is a self-driven, innovative leader who will be a critical driver in increasing the scalability and efficiency of ExploreLearning | Learning A-Z (EL | LAZ) operations. Ultimately, the right candidate will drive improvements in capabilities to support our customers and generate sustainable cost savings. Collaborating with Sales and Customer Success, a successful leader in this role will assess and enhance the processes and systems essential to supporting scalable, cost-effective, and high-quality interactions with customers and internal groups. The Senior Enterprise Operations Manager will also lead and support the intake process and prioritize infrastructure improvement projects supporting functions across EL | LAZ.

Requirements

• Utilize your professional experience in developing and implementing scalable processes with cross-functional teams.
• Be an open communicator and collaborator who engages in respectful debates to work towards shared commitments and inspire others to join in.
• Have the internal drive to supervise and persevere through rapid change, demonstrating resilience and adaptability in dynamic environments.
• Hold yourself and others accountable for meeting commitments by setting clear expectations, monitoring progress, and providing feedback.
• Ensure deadlines are met, and quality standards are maintained.
• Embrace an inclusive culture and show emotional intelligence by understanding and respecting others' perspectives.
• Demonstrate proven analytical and problem-solving skills by effectively identifying issues, analyzing data, and developing practical solutions.
• 5-7+ years of experience in operations and process-focused roles.
• Experience in a technology-based company is required.
• An undergraduate or graduate degree in business or industrial engineering disciplines is preferred.

Nice To Haves

• Education industry experience is a plus but not required.

Responsibilities

• Collaborate across the organization to understand and document current processes, identifying best practices, risks, and opportunities for improvement.
• Review potential root causes of process inefficiencies, including missing communication channels, and develop solutions.
• Collaborate with various functional departments to design and implement policies and procedures to improve day-to-day business operations without adding unnecessary burdens.
• Manage the coordination and integration of efforts among sales operations, customer success, marketing, engineering, and content development to produce smoother workflow and more cost-effective business processes.
• Prioritize infrastructure improvement projects and initiatives proposed by Sales, Marketing, and other functions executed by internal resources and stakeholders.
• Partner with the project management office to clearly outline the scope and requirements of infrastructure and process improvement projects, collaborating with functional departments to ensure appropriate resource allocation.
• Track and monitor the execution of infrastructure improvement projects, ensuring that key objectives, intended impact, and expected cost savings goals are met.
• Maintain constant communication and provide insights on process and infrastructure initiatives to the EL LAZ Senior Leadership team and other stakeholders.

Benefits

• Remote First Work Environment
• Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life.
• It creates a culture in which all employees are valued and where success is measured in results.
• It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.
• As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.
• An Equal Opportunity Employer
• We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences.
• All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).
• We will provide reasonable accommodations for qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees