Senior Enterprise Operations Engineer - Technical Productions Lead

Mastercard•Purchase, NY

20h•$110,000 - $187,000•Hybrid

About The Position

The Mastercard Technical Production Services team is looking for a Technical Productions Lead. The Technical Production Lead is responsible for technical and operational aspects of Mastercard’s Hybrid Events & Meetings. Leveraging their extensive technical knowledge, innovative technologies, and a variety of platforms, they will work with stakeholders to design, produce, and execute events that are aligned with the company’s strategic goals and objectives. With the current rise in hybrid events and meetings, this role will be a key contributor to a dynamic Employee Digital Experience team focused on enabling, engaging, and empowering colleagues globally. The role involves collaborating and advising internal and external partners to provide technical oversight for all stages of event planning and execution. This includes providing specialized, in-depth knowledge on technical aspects of event production, such as AV equipment, streaming encoders, web-conferencing platforms, and video content creation. The Technical Productions Lead will serve as a technical team lead during event preparation and implementation, offer consultation and advice to enable the best possible experiences, and help maximize project budgets by actively seeking out value, alternatives, and/or efficiencies without sacrificing quality. They will also assist with event documentation, define rehearsal schedules, create technical run-of-show, and physically execute AV systems during events. Post-event, the lead will analyze event data, feedback, and surveys to produce reports identifying technology performance, highlighting successes, and outlining improvements for future experiences. Additionally, the role requires executing and running production equipment at times to contribute to event tech needs and driving the adoption and continuous improvement of Mastercard’s production technology while identifying additional strategic opportunities.

Requirements

Bachelor's degrees, specialized technology certifications, or equivalent hands-on industry experience recommended.
Experience in event production and/or project management.
Excellent communication and interpersonal skills with all levels of the enterprise.
Fluent in Zoom, MS Teams, MS Visio, Newtek NDI, Vimeo, Barco Event Master, VMIX, Tri Caster, Adobe Premier, CAD, Vimeo.
Proficient in IP networking, including routing and streaming protocols (SIP, H.323, H.264).
Proficient with editing software such as Adobe Premier, Photoshop, Illustrator, etc.
Ability to work collaboratively with cross-functional teams.
Analytically minded, self-motivated individual with strong business acumen.
Willing to travel 40% of the time to other offices (including our NYC Tech Hub).

Responsibilities

Collaborate and advise internal and external partners to provide technical oversite of all stages of event planning and execution.
Provide specialized, in-depth knowledge on the technical aspects of event production, including AV equipment, streaming encoders, web-conferencing platforms, and video content creation.
Serve as technical team lead during preparation and implementation of an event.
Provide consultation and advice to enable the best possible experiences.
Help to maximize project budgets by actively seeking out value, alternatives, and/or efficiencies without sacrificing quality.
Assist with event documentation including equipment lists, signal flows, strategic workflows, CADs diagrams, and production timelines.
Define rehearsal schedules, create technical run-of-show, and physical execution of AV system(s) during events.
Analyze event data, feedback, and surveys to produce reports that identify an event’s technology performance.
Highlight individual successes, priorities for improvement, and after-action items that enhance future experiences.
Execute and run production equipment at times, to contribute to the events tech needs.
Drive the adoption and continuous improvement of Mastercard’s production technology and identify additional strategic opportunities.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement