Senior Enterprise Onboarding Partner, DoorDash for Business
About The Position
We are looking for someone who thrives on setting enterprise clients up for success to join our rocketship of a team at DoorDash for Business. As a Sr. Enterprise Onboarding Partner, you will own the launch experience for our largest, most strategic clients — Fortune 1000 companies — within the broader DoorDash for Business portfolio. You will be the strategic architect behind how these complex, high-stakes accounts come to life on our platform, building bespoke launch plans tailored to each client's unique organizational structure, driving buy-in at every level of the enterprise while minimizing time-to-value and eliminating barriers to launch. We are looking for a highly motivated, creative problem-solver with exceptional executive presence, deep business acumen, and the technical fluency to navigate sophisticated SaaS integrations with confidence. This is a true enterprise strategy and customer success role. Reporting to the Senior Manager of Strategy and Operations for DoorDash for Business Client Success, you will work in close partnership with Sales, Implementation, and Strategy & Operations to deliver world-class launches that set the foundation for long-term client success and product adoption.
Requirements
- You have 4+ years of experience in enterprise onboarding, implementation, customer success, or strategic consulting with Fortune 500/1000 accounts or in a high-growth SaaS or marketplace environment
- You have a demonstrated track record of owning complex, multi-stakeholder enterprise launches from kickoff through full activation — on time, on scope, and with measurable adoption outcomes
- You are scrappy, resourceful, and tenacious — you thrive in fast-moving, autonomous environments where the answer isn't always obvious, embrace the iteration that comes with a high-growth org, and find a way to get it done regardless of what's in front of you
- You are technically fluent and data-driven — you can use data to tell a compelling story, hold credible conversations about SaaS integrations and product configurations, and know when and how to pull in Product or Engineering to close gaps for the customer
- You are deeply customer-obsessed and naturally curious — you get to the "customer why," translate complex requirements into actionable solutions across ops, product, and marketing, and are relentless in meeting customer needs
- You're comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving. You actively explore and apply AI in your day-to-day work, bringing a beginner’s mindset and curiosity as you continuously learn and adapt alongside evolving technology.
Responsibilities
- Architect – Design bespoke, white-glove launch strategies for Fortune 1000 clients, translating complex organizational needs into actionable, high-impact onboarding plans that drive activation and long-term engagement.
- Lead – Command the room. You will own executive-level relationships with senior People Operations leaders, Procurement teams, and Executive Assistants, driving alignment and enthusiasm for launch strategies through compelling storytelling and confident, persuasive communication.
- Strategize – Operate at the intersection of customer success and strategic consulting. You will anticipate client needs before they arise, proactively remove blockers, and continuously find creative paths to "yes" — even in the most complex enterprise environments.
- Build – Create the playbooks, frameworks, and launch templates that don't yet exist. In a rapidly scaling business, you will define what great looks like — and then raise the bar again.
- Activate – Own the metrics that matter. You will be directly accountable for product adoption, activation milestones, and minimizing launch delays, approaching every obstacle with a solutions-first mindset and relentless curiosity.
Benefits
- a 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- a mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
