Senior Enterprise Account Manager

4 Staffing Corp•San Francisco, CA

About The Position

Our client is a fast-growing B2B technology company that transforms complex data into actionable intelligence — helping enterprise customers make smarter decisions about technology investments, market strategy, and competitive positioning. With a rapidly expanding product suite driven by recent acquisitions, they are now able to deliver a comprehensive, end-to-end solution to their customer base. They are hiring Senior Enterprise Account Managers to own and grow relationships with their most strategic customers. You will serve as the primary point of contact post-sale, responsible for renewal, satisfaction, and in-year expansion across a portfolio of large enterprise accounts.

Requirements

Proven experience managing and growing enterprise customer relationships ($1B+ account portfolios), with a track record of hitting renewal and upsell targets.
Background selling or managing accounts within the technology intelligence, B2B data, or market intelligence space is strongly preferred — candidates coming from a competitor or adjacent market will be given priority consideration.
Strong critical thinking, consultative selling, and communication skills — someone customers trust as a strategic advisor, not just a vendor contact.
Comfort with change — able to adapt quickly to new tools, shifting customer needs, and evolving processes.
Resourceful, organized, and self-directed; able to operate and thrive without a rigid playbook.
Demonstrated ability to adopt and use AI tools to enhance client engagement, analyze account trends, and inform retention and expansion strategy. You should be able to evaluate new AI capabilities, integrate them naturally into your workflow, and continuously sharpen your approach.

Nice To Haves

Background in data, SaaS, or B2B technology is helpful but not required for candidates with strong account management fundamentals.
You are energized by building lasting customer relationships and driving mutual success — not just maintaining accounts.
You excel at balancing a large portfolio, prioritizing effectively under pressure, and delivering results.
You value collaboration and continuous learning, and actively seek feedback to improve.
You are driven by the challenge of improving retention and growth, not simply protecting the status quo.
You are ready to bring your industry knowledge and existing relationships to a well-resourced company with a market-leading position and strong growth trajectory.

Responsibilities

Manage a portfolio of enterprise accounts, ensuring seamless onboarding and consistently high customer satisfaction.
Own the full post-sale customer lifecycle: onboarding, adoption, retention, renewal, and expansion.
Partner with customer stakeholders to understand their goals, uncover new use cases, and drive measurable value realization.
Identify and pursue in-year expansion and upsell opportunities through proactive engagement and strategic account planning.
Leverage AI and modern sales and customer success tools to analyze account health, surface risk and opportunity signals, and prioritize outreach effectively.
Develop and execute strategic account plans in close collaboration with internal Product, Marketing, and Sales teams.
Act as a customer advocate, bringing field feedback to leadership and helping shape product direction and go-to-market processes.