Senior Enrollment Specialist

ACUMEN LLC•Lake Purdy, AL

About The Position

Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify. The Enrollment Senior Specialist will support the Team Lead in the overall daily operations of the Enrollment/Budget department. This person will oversee the entry of consumer budgets and enrollment documents timely and accurately into the Payroll system. This individual will provide these serviced to a variety of sources as determined and directed by Acumen, the various contacts and all updates of contracts. Acts as a subject matter expert for both Enrollment/Budgeting processes and procedures and the day to day operations in the Enrollment Department Acts as a Team Lead and go-to person when Team lead is not present Receives larger number of calls (internal and external) regarding new and existing enrollment files. Interacts daily with program stake holders via phone and/or electronically Registers potential and existing customers using several data bases with high accuracy Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature. Includes following up with state individuals and families for possible resolutions Maintains a complex filing system Works well independently with limited supervision Analyses and resolves all customer inquiries Uses strategic thinking to complete multiple tasks Conducts thorough and accurate research Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications Identify and share opportunities for process improvements and improved working conditions Performs other work related activities as assigned Willing to step in and work other than typical work hours to meet high volume training needs and other needs of the department Step in as a Team Lead when necessary and perform duties and tasks of the position when needed. Be proficient in Microsoft Office Tools and other computer-based training programs on a day to day basis Ensures that processors are processing all documentation within the specified time frames. Assist with the development and production of other external communications as assigned. Openly communicates expectations to team and acts as a leader in driving enrollments ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.

Requirements

At least 6 months as an Enrollment/Budget Specialist.
Ability to communicate both orally and in writing.
Accuracy and the ability to handle responsibility with limited supervision.
Critical thinking and decision making skills
Ability to work well with numbers.
Ability to read and work accurately with formulas.
Proficient with 10 key by touch.
Demonstrates excellent organizational skills, attention to detail, time management skills, task oriented, good interpersonal skills, patience, perseverance, and follow through skills.
Ability to prioritize and handle multiple demands successfully.
Must be able to plan for and meet multiple deadlines

Responsibilities

Acts as a subject matter expert for both Enrollment/Budgeting processes and procedures and the day to day operations in the Enrollment Department
Acts as a Team Lead and go-to person when Team lead is not present
Receives larger number of calls (internal and external) regarding new and existing enrollment files.
Interacts daily with program stake holders via phone and/or electronically
Registers potential and existing customers using several data bases with high accuracy
Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature. Includes following up with state individuals and families for possible resolutions
Maintains a complex filing system
Works well independently with limited supervision
Analyses and resolves all customer inquiries
Uses strategic thinking to complete multiple tasks
Conducts thorough and accurate research
Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications
Identify and share opportunities for process improvements and improved working conditions
Performs other work related activities as assigned
Willing to step in and work other than typical work hours to meet high volume training needs and other needs of the department
Step in as a Team Lead when necessary and perform duties and tasks of the position when needed.
Be proficient in Microsoft Office Tools and other computer-based training programs on a day to day basis
Ensures that processors are processing all documentation within the specified time frames.
Assist with the development and production of other external communications as assigned.
Openly communicates expectations to team and acts as a leader in driving enrollments
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.