Enrollment Specialist

Gulf Coast Village•Montrose, CO

2d•$48,610 - $56,638

About The Position

Come join our awesome team as an Enrollment Specialist with Senior Community Care of Colorado. Senior Community Care of Colorado PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare subsidiary of the Volunteers of America parent organization. The Enrollment Specialist obtains initial information relating to admissions, coordinates intake process, and provides information and referrals to community agencies as appropriate. Promotes the Senior CommUnity Care Program to potential participants and community agencies. Senior Community Care of Colorado (SCCCO) is a PACE Program (Program of All-Inclusive Care of the Elderly) serving older adults in Montrose and Delta Counties. Our team offers wrap-around care services to meet the unique needs of each of our participants and support them to remain living independently in their homes and communities. Our approach to care is based on our respect for the human spirit and the belief that the right to dignity doesn't diminish with age. Compassion, empathy, personal attention are at the core of how we serve each and every program participant. Unlike other settings, getting to know our participants and building meaningful relationships are key to our success. SCCCO has centers in Montrose and Delta Counties, surrounded by the breathtaking Colorado scenery. We want our staff to love their job and offer flexible work schedules and a comprehensive benefits package that support a healthy and active work-life balance. SCCCO is Great Place to Work-Certified 7 years in a row! At VOANS , we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.

Requirements

Bachelor's Degree in humanities, health and human services field with experience sales/ customer service/social work.
Two (2) years of experience in marketing, with more emphasis on sales, and/or admissions role for a health care provider, or in an information and referral resource role within the senior networks.
Shall have either training or related experience in the job assigned.
Have a minimum of one year of experience in working with the frail or elderly population.
Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.
Must have a valid driver's license and have means of transportation within one hundred (100) miles or more daily.
Must clear background check.
Ability to effectively present PACE philosophy and model to the community and to prospective participants.
Working knowledge of physical, psychosocial, behavioral, and family needs of the elderly.
Working knowledge of the Montrose and Delta counties communities' health and social service delivery systems, and aging network.
Effective written and verbal communication skills.
Ability to learn, comprehend and stay current of Medicaid system.
Able to assess potential participant's financial status.
General knowledge of financing mechanisms such as Medicaid, Medicare, Prospective Payment Systems and Health Maintenance Organization/ Managed Care providing risk-based capitated systems.
Good working knowledge of PACE philosophy and eligibility/denial criteria.
Ability to work under pressure of monthly deadlines; to be able to remain focused while gathering last minute information, appointments, information for Medicaid, IDT and families in order to meet enrollment goals.
Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation.
Only acts within the scope of his or her authority to practice.
Must meet a standardized set of competencies for the specific position description established by Senior Community Care and approved by CMS before working independently.
Bachelors or better in Human Services or related field.
Driver's License

Responsibilities

Receives and provides information to referrals to the Senior CommUnity Care Program; refers individuals to other appropriate resources as indicated.
Assesses potential participants in home, nursing homes, hospitals or other settings as part of the intake process.
Maintains current, written assessment and intake records inclusive of potential participant's expressed wishes and the referral services provided, as appropriate.
Assists potential participants in managing their needs while undergoing intake and assessment process, including referrals to doctors and other community agencies.
Participates in Interdisciplinary Team meetings when potential enrollees are assessed for enrollment into the program for purposes of providing and clarifying information obtained during the intake assessment.
Provides alternative community resources to applicants who are not accepted into the program.
Assists with financial eligibility process for participants.
Acts as the point person who schedules the enrollment meeting with the potential enrollees.
Is responsible for reviewing and assuring that the enrollee understands the enrollment agreement material presented.
Is responsible for reviewing participant's rights and responsibilities and assuring that the participant and/or authorized representative understand these rights.
Reviews Medicaid eligibility, monitors time frame for re-certification and facilitates Medicaid applications for certification and re-certification.
Collects data and prepares reports in accordance with Centers for Medicare and Medicaid Services (CMS) requirements or program requirements.
Assists in evaluating the intake and assessment process, identifying problem areas accordingly and making changes as recommended.
Contacts identified key referral sources regularly to discuss possible program candidates.
Maintain ongoing relationships with identified individuals and agencies to ensure a clear understanding of the program as a vital community resource.
Participants and supports the Quality Improvement Initiatives.
Practices Universal Precautions and follows appropriate infection control procedures.
Provides information and referrals as appropriate to community advocates or elder law attorney.
Protects privacy and maintains confidentiality of all company procedures, results and information about employees, participants and families.
Ability to be cognizant of their surroundings and make immediate assessment of potentially unsafe environments and act accordingly.
Ability to keep accurate and detailed records and data.
Initiate and maintain strong relationships with community partners and organizations that allow for ongoing referral activity to the PACE program. Specific goals will be determined by the Outreach and Enrollment Manager.
Initiate and complete enrollment activity to ensure that budgeted census is achieved. Specific goals will be determined by the Outreach and Enrollment Manager.
Schedule and provide informational presentations about the PACE program to community organizations.
Participate and support ongoing fundraising efforts that provide branding opportunities as well as additional funding for participant programming.
Attendance at conferences, community events, expositions, etc. to educate about the PACE program.
Participate in the design and implementation of the marketing plan.
Other duties as necessary to ensure that marketing department goals are achieved.
Performs related duties as required or requested.