Senior Enhanced Care Manager

Salvation Army USA•Syracuse, NY

55d

About The Position

Seeking a Senior Enhanced Care Manager to join our Divisional Headquarters Team Our Full Time opportunities offer: Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time Employer funded Pension Plan (company contributions begin after 1 year of continuous employment) Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles Company Paid Basic Term Life Insurance for Employee Long Term Disability Insurance Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life Flexible Spending Account Eligibility for Federal Student Loan Forgiveness Program Tax Deferred Annuity (403B) Christmas Bonus SCOPE AND PURPOSE OF POSITION: Senior Enhanced Care Manager will serve as coordinator of the Care Manager team and as the direct point of contact for Medicaid Members with ongoing HRSNs (health-related social needs). Senior positions will include monitoring schedules and assisting oversight of the Care Management team as they implement Social Care Network activities across multiple regions in the Healthy Alliance Social Care Network. Will coordinate directly with the Headquarters team to identify areas of improvement and received technical assistance to support the project. Senior will also provide Care Management and are responsible for providing service to the Member throughout the social care journey including conducting screening, eligibility assessments, managing referrals, completing direct assistance and follow-ups to address outstanding needs. This position is community and office based, requires collaboration and engagement within and outside the Salvation Army, coordinating closely with community agencies, and significant interface with the client database. This position requires strong communication and organizational skills, willingness, and ability to operate in various environments including high-volume social service agency settings. Prefer candidate with previous leadership experience. Up to 25% travel is required to other Salvation Army locations for on-site service. Position funding is secured through March 2027, with potential for extension.

Requirements

Strong communications skills (both written and verbal), positive attitude, initiative, flexibility, collaborative and cooperative approach and dependability required.
High level of confidentiality and discretion, good judgment and critical/proactive thinking are essential.
Is self-motivated to advance work, seek solutions, and gain input from others at the appropriate intervals.
Able to maintain patient, professional demeanor when dealing with diverse community of clients, colleagues, volunteers, community members, and others.
Must demonstrate empathy and compassion through action and speech.
Good organizational skills and attention to details.
Good computers skills including Microsoft Word, Outlook, and Excel.
Ability to work effectively with minimal daily supervision and guidance.
A valid driver's license that meets The Salvation Army insurance requirements.

Responsibilities

Provide oversight and direction to the SCN Care Management team.
Work closely with Divisional Headquarters team to ensure collaboration between Care Managers and non-local Salvation Army Centers
Monitor CM team's data entry and compliance.
Provide case/care management to Medicaid Members seeking assistance from Salvation Army Centers, including screening, assessment, social care plan, and direct service delivery related to specific health-related social needs as identified by Social Care Network.
Manage incoming referrals for enhanced HRSN services, within required timeframes, to ensure successful and timely connections are made for community members.
Assess clients for Level 1 and Level 2 services. Conduct and document outreach to Members in alignment with required frequency, modality, and timeframe.
Maintain caseload levels to sustain position through SCN billable activities within 3 months.
Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs. Manage Member consent and attestation as required.
Conduct eligibility assessments and refer Members to eligible programs and services, including enhanced HRSN services (Level 2) and/or existing federal, state, and local resources (Level 1).
Develop social care plans that include a summary of Member needs, eligibility, and services to which they are referred. Update the service plan throughout engagement.
Document progress notes and action taken with each referral and service provision. Provide accurate and complete data entry consistently via the SCN client database platform.
Operate out of the primary location and provide Care Management support to Salvation Army centers across the SCN footprint; some/minimal travel to other Salvation Army sites as needed.
Engage Corps leadership team, case management staff and food program staff as needed.
Communicate regularly with Divisional Headquarters Social Services team to discuss program progress, solve problems, share detailed feedback on successes and challenges of the project, and continually look for opportunities to enhance the community member experience.
Complete all initial and ongoing training as required for SCN; participate in annual professional development training.
Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend Salvation Army staff meetings.
Adhere to Salvation Army Policies and Procedures

Benefits

Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time
Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)
Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
Company Paid Basic Term Life Insurance for Employee
Long Term Disability Insurance
Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life
Flexible Spending Account
Eligibility for Federal Student Loan Forgiveness Program
Tax Deferred Annuity (403B)
Christmas Bonus