Senior Engineering Manager (Provider Experience)

Headway • Seattle, WA

4d

About The Position

Headway's mission is to fix the mental healthcare system by making therapy accessible to everyone, addressing the issue that most providers don't accept insurance, making it too expensive. They achieve this by automating administrative tasks like credentialing, claims, and payment reconciliation for providers. Currently, over 70,000 providers across all 50 states use Headway's software, serving over 1 million patients. Headway aims to build the best tools for therapists to run their entire practice, reimagine the experience of finding a therapist, and invest in platform foundations for scale, evolving beyond just a billing layer to become the platform where care happens. Headway is a Series D company with over $325M in funding.

Engineering at Headway is a team of approximately 120 individuals focused on leveraging software to build a new mental healthcare system. Their guiding principles include focusing on the mission to empower patients and therapists, shipping small and learning fast through quick iteration, treating everything as a product with end-users in mind, and optimizing for trust to foster continuous learning and productivity.

This role is central to Headway's mission, focusing on empowering providers with an easy-to-use platform to manage their practice with ease, confidence, and compliance. This includes saving providers time, simplifying documentation, and ensuring compliance. As a Senior Engineering Manager, you will lead and grow engineering pods responsible for core provider experiences through people development, strategic planning, and technical guidance. You will play a leading role in defining what and how these teams build, how they operate and support, and ultimately drive best-in-class user experiences that significantly impact the company's ability to execute and meet the demands of a high-growth startup. This leadership position directly supports provider satisfaction and patient access by enabling providers to focus more on care and less on administrative tasks.

Requirements

• Experienced engineering team leaders and people managers who are relationship-obsessed, drive results and enable their teams to build for technical excellence
• Work closely with Engineering Leadership, Product, Design and Business teams to help shape the future of the engineering organization
• 5-7+ years of experience as an experienced Engineering Manager, concurrently leading multiple teams, and/or managing managers
• 3-5+ years of experience as a Software Engineer
• Strong product mindset and have built strong cross-functional relationships that drive optimal user experiences and build trust with users
• Strong technical foundation that allows you to ensure your team is making appropriate technical decisions
• Track record of building and leading high performing teams that have effectively delivered business outcomes through technical investments
• Track record of working well across teams and functions
• BS, MS in Computer Science or related field

Nice To Haves

• Prior experience with Python and React and working with AWS infrastructure
• Experience in health tech, building user-facing products

Responsibilities

• Lead and grow the engineering pods behind core provider experiences through people development, strategic planning, and hands-on technical support or guidance
• Play a leading role in defining what and how these teams build, setting up how the teams operate, support, and ultimately drive best-in-class user experiences
• Lead and managed engineering teams of 12+ engineers
• Lead and managed multiple pods, as well as other engineering managers
• Ensure there is process and product alignment across your team
• Develop and grow your team through weekly 1-1s, mentorship, and feedback
• Work with and help develop aspiring engineering leaders within the engineering team
• Contribute to the broader company strategy and product roadmap
• Help build out our engineering team as the headcount grows from 120 to 175+ through the remainder of the year

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees