Senior Director, Provider Experience

Oscar Health•New York, NY

1d•$218,592 - $286,902•Hybrid

About The Position

The Senior Director of Provider Experience is a strategic role responsible for deeply understanding the provider experience and then developing and executing a roadmap of cross-functional initiatives. This high-performing leader is a curious and analytical doer, and will work in a fast-paced environment to influence key partners to deliver impactful outcomes. Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $218,592 - $286,902 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses.

Requirements

A bachelor's degree or commensurate 4 years of experience
15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry
7+ years experience collaborating and influencing at the executive level
5+ years experience defining and deploying strategies for organizations at the company level

Nice To Haves

Master's degree from top-tier program in business, health administration, or related field

Responsibilities

Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network.
Be the voice of and advocate for the provider experience internally and externally.
Define and shape the Oscar Provider Experience strategy. Collaborate with leaders across Oscar to identify and analyze strategic opportunities to define the roadmap driving Oscar's Provider Experience.
Lead the execution of multiple simultaneous, high-visibility strategic projects, and partner with cross-functional leaders to operationalize recommendations.
Foster relationships with SMEs and functional leaders across Oscar to understand problems impacting providers and drive alignment around the broader strategic vision.
Effectively communicate goals and findings and drive organizational change management.
Maintain deep healthcare market and provider experience industry knowledge, keeping a pulse on vendor innovation, regulatory changes, and competitor models.
Leverage data to drive insights, root cause analysis and ROI assessments.
Recruit, lead and develop a strong team dedicated to delivering high impact outcomes.
Compliance with all applicable laws and regulations
Other duties as assigned