Senior Engineer

Hewlett Packard Enterprise • Herndon, VA

11d • Hybrid

About The Position

Senior Engineer, Technical Support - Routing The technical support engineer will support our MX-series, ACX-series and PTX-series products, working directly with our customers and partners. This role will work with a highly knowledgeable group of customers and as an escalation point for other TAC groups within the organization.

Requirements

• Requires B.E. in Electronics Engineering or Computer Science with at least 8+ years of experience in the Networking industry.
• Troubleshooting, implementation and support of large IP networks (preferably Service Provider)
• Excellent Customer handling and communication (verbal and written) skills and experience in directly interacting with the global customers.
• Thorough understanding (Packet level) of – IP Packet flow, OSI layers
• Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
• IP routing protocols (BGP, OSPF, ISIS , RIP)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
• Experience in PTP/ SyncE protocols.
• Understanding/Exposure/Expertise in one or more areas – MPLS, VPLS, L2 VPNs, L3 VPN, EVPN, VxLAN
• MPLS Traffic Engineering, LDP, RSVP, Segment Routing
• Multicast technologies NG-MVPN, PIM
• Perl/Unix/Expect/Python scripting

Nice To Haves

• Certifications - JNCIS-SP, JNCIE-SP/DC/ENT, CCIE-SP or other equivalent certifications.
• Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Responsibilities

• Lead and drive problems reported by customers on Juniper routing platforms towards effective resolution.
• Narrow down reported problems to software/hardware, replicate customer reported problems in JTAC lab for engineering engagement, own and document communications among customers, engineering and other stakeholders and provide final fix to customers.
• Work with highly knowledgeable group of customers and partners.
• Be an escalation point for other TAC groups within the organization.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Participate in cross functional tasks such as new product development projects, create knowledge base and whitepapers.
• Be a fast learner and keep pace with newer technologies and new products.
• And help improve processes and tools.

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees