Senior Engineer - mCollab Services

Meridian IT

49d•Hybrid

About The Position

The Senior Engineer, mCollab Services is a hands-on technical resource responsible for designing and implementing end-to-end solutions to complex business challenges for new and existing clients. The qualified candidate will have in-depth understanding of Avaya UC Solutions, Virtualization, Networking, and SIP with a willingness to learn other related technologies. The Unified Communications Engineer will work with the Project Management Office in a post-sales capacity to schedule and successfully complete the installation of solutions. Superior hands-on technical skills and a consultative approach are critical parts to this position. The Unified Communications Engineer will also work with the local and national sales team in a pre-sales role to develop and position solutions. Presentations, face-to-face meetings, conference calls, and onsite implementations within the domestic US are a critical part of this position.

Requirements

Excellent written and verbal communication skills, with the ability to interface at varying and appropriate levels of management.
Excellent customer relationship management skills.
Ability to break down technical concepts into business terms.
Well organized, thrive in a sense-of-urgency environment, leverage best practices, and innovate through any problem with a can-do attitude.
Ability to handle multiple priorities and interruptions with minimal impact on productivity.
Demonstrate a high level of independent judgment, initiative and ability to work independently as well as in a team environment.
Flexible work schedule.
Knowledge of, and ability to use, the tools for the platforms supported.
Ability to obtain and maintain appropriate certifications in accordance with the Meridian IT business plan and client requirements.
Five to ten years of Experience designing, installing and troubleshooting required infrastructure and programming.
Bachelor’s or Master’s degree and/or equivalent level of certifications.

Responsibilities

Follow the established services delivery process and continue the development of best practices and tools to ensure the successful delivery of communications and collaboration solutions to our customers.
Work with the required resources to schedule and close assigned engagements.
Lead design meetings with customers; document and successfully implement the approved design.
Troubleshoot issues and support customers as required.
Participate in project or case postmortems and collaborate on recommendations to improve internal and external processes.
Provide solution information to internal and external resources and update required document repositories.
Assist Account Managers with the development of qualified opportunities through remote and on-site customer meetings.
Develop and lead technical hands-on integration of various products for proof of concepts and demonstrations.
Continue the development of best practices and tools for opportunity development and requirements gathering.
Participate in weekly meetings to identify open items to complete, budget vs. actual hours, risks, and next steps.
Participate in meetings with the internal teams to discuss recent engagements, challenges and opportunities; incorporate improvements into appropriate processes.
Respond and troubleshoot any maintenance activity for generated alarms or customer related request, 24/7 during the designated-on call period.
Execute Preventive Maintenance tasks as required.
Responsible for clear and timely communication to multiple stakeholder groups on a frequent basis.
Enter time daily and accurately for all work to be performed.