Senior Engineer / Founding Technician MSP
About The Position
We are launching a new TeamLogic IT office in the Palm Coast area and are making our first technical hire. This is a founding Senior Engineer role for someone who wants ownership, autonomy, and real influence in building a managed services business the right way. This is not a backfill position and not a large-team MSP environment—yet. You will be the primary technical authority, escalation point, and standards-setter while working directly with clients as the business grows. About the Role As our Senior Engineer, you will be the primary technical authority for early clients and play a role in how we deliver managed IT services. Early on, the role is hands-on and broad. Over time, it naturally evolves into technical leadership as we add clients and grow the team. If you enjoy solving complex problems, owning outcomes end-to-end, and having a real voice in how things are built, this role was designed for you.
Requirements
- 5+ years of IT experience, with meaningful MSP experience
- Strong hands-on experience with:
- Windows and Linux servers, virtualization (VMware, Hyper-V), and cloud platforms (Azure, AWS)
- Networking protocols, firewalls, VPNs, and cybersecurity best practices
- Monitoring tools such as SolarWinds, Auvik, or similar
- RMM tools (e.g., NinjaRMM) and ticketing systems (Autotask PSA, ServiceNow, Zendesk)
- Documentation platforms (Hudu, IT Glue, SharePoint) and process standardization
- Proven ability to troubleshoot complex issues and manage IT projects end-to-end
- Excellent communication skills and a strong customer service mindset
- Adaptable, collaborative, and comfortable in a fast-growing environment
Nice To Haves
- Certifications are a plus, but real-world MSP experience matters most
Responsibilities
- Act as the primary escalation point across client environments
- Design, implement, and support SMB IT environments including:
- Microsoft 365
- Windows Server & Active Directory
- Networking, firewalls, and VPNs
- Backup, recovery, and security solutions
- Lead client onboarding, migrations, and infrastructure projects
- Work directly with business owners and end users to assess needs and recommend solutions
- Establish and document technical standards, processes, and best practices
- Select, configure, and optimize MSP tools (RMM, PSA, documentation)
- Help shape future team structure and mentor additional technicians as we grow
- Participate in limited, reasonable on-call support (shared as the team expands)
Benefits
- Competitive salary based on experience
- Comprehensive health insurance plans
- Generous paid time off and holiday schedule
- Performance-based incentives as the business grows
- Clear path to increased responsibility and leadership
- Support for professional development and certifications
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
