Senior Engineer, Applications Support

Holley Performance Products•Bowling Green, KY

32d

About The Position

Holley is building a modern, high-impact internal IT function-and we re looking for an experienced Application Support Engineer who thrives on solving problems, improving user experience, and supporting the SaaS (Software-as-a-Service) and COTS (Commercial Off-The-Shelf) platforms that keep the business running. This role provides support across a variety of enterprise applications, acting as the key connector between business users and technical teams. You ll partner closely with stakeholders to ensure applications are reliable, efficient, and aligned to business needs-all while delivering a seamless support experience. If you re a strong communicator, an organized self-starter, and someone who loves improving how people work through technology, you ll fit right in.

Requirements

5+ years of experience in application support, systems analysis, or a related IT role.
2+ years of hands-on experience configuring, managing, and supporting HubSpot CRM-including custom workflows, data integrations, and user access administration
Strong working knowledge of SaaS (Software-as-a-Service) and COTS (Commercial Off-The-Shelf) applications-supporting, troubleshooting, and optimizing them.
Exceptional troubleshooting skills and a structured approach to problem-solving.
Excellent interpersonal, written, and verbal communication skills.
Highly organized with the ability to prioritize effectively and follow through.
Scripting experience (PowerShell, Python)
Familiarity with ticketing platforms (e.g., ServiceNow, Halo, Jira) and remote support tools.
Understanding of ITIL service management principles and real-world application.

Nice To Haves

Exposure to platforms such as: o Microsoft 365, SharePoint o Service-oriented SaaS tools (e.g., Zendesk, DocuSign, Halo) o Windchill, Empower, Brandfolder, Phone as a Service (i.e RingCentral)
Experience with SSO/user access, provisioning workflows, or security-focused configurations.
Strong documentation and knowledgebase management skills.

Responsibilities

Provide specialized support and configuration for HubSpot CRM and marketing automation systems, ensuring integrations and workflows operate smoothly.
Provide support for a portfolio of SaaS (Software-as-a-Service) and COTS (Commercial Off-The-Shelf) applications.
Investigate and resolve issues, escalating to vendors or internal teams as needed.
Maintain accurate, clear documentation of support requests and resolution paths.
Take ownership of recurring issues and help implement long-term solutions.
Monitor application health, uptime, and performance using appropriate tools.
Support patching, configuration updates, and small enhancements.
Identify inefficiencies, recurring pain points, or opportunities for process improvement.
Partner with business users to understand workflows, pain points, and priorities.
Provide user onboarding, training, and day-to-day support.
Create user-facing documentation such as SOPs, FAQs, and troubleshooting guides.
Collect and translate feedback into actionable insights for dev or product teams.
Support application upgrades, rollouts, and new system implementations.
Assist with QA/UAT testing and validation.
Help plan and communicate changes to minimize business disruption.
Work with infrastructure, security, and dev teams to ensure data integrity and secure access.
Participate in ITIL-aligned processes like Incident, Change, and Problem Management.
Serve as the go-to expert on supported applications, ensuring consistency and quality across the board.