Senior Engineer - AI Data Center Global Demo team

Cisco Systems, Inc.•Concord, NH

36d•Remote

About The Position

As a Data Center & AI Global Demo Engineer you will be instrumental in showcasing Cisco's innovative Data Center and AI technologies. You will design, build, and maintain high-quality demonstrations and lab content accessible via dCloud. This hands-on role demands a blend of technical expertise, automation prowess, and strong communication skills to deliver engaging and effective product experiences that drive sales and customer understanding.

Requirements

Bachelor's degree in Computer Engineering, Computer Science, or a closely related technical field.
5+ years of relevant professional experience in a technical role.
Demonstrated deep, hands-on technical expertise across multiple Cisco Data Center technologies, such as Cisco Nexus (VXLAN EVPN/ACI), Storage (MDS), Compute (UCS), Hyperconverged Infrastructure (HCI) or other relevant technologies such as Kubernetes, AI/ML and Splunk.
Excellent communication skills, with proven ability to produce clear written guides and deliver compelling presentations to technical audiences.

Nice To Haves

Certifications: Cisco Certifications (CCNA, CCNP, or CCIE), VMware, or Red Hat.

Responsibilities

Collaborate with internal stakeholders to gather requirements, then design and develop robust demo topologies and use cases.
Develop compelling demo content leveraging proprietary tools, virtual machines, appliances, simulators, and physical hardware.
Optimize demo performance, efficiency, and stability using VMware vCenter, ensuring production-ready content.
Partner with NetOps teams for the installation and maintenance of Cisco hardware within demo environments.
Perform ongoing maintenance and administration of Cisco Data Center and AI product environments.
Drive automation initiatives using Python, Terraform, PowerShell, and REST APIs to streamline demo creation and deployment.
Collaborate with engineering and business teams to create, test, and troubleshoot engaging demo/lab/story guides, enhancing field sales effectiveness and utilization.
Ensure all produced demo content is accompanied by intuitive and accurate technical guide for the end-user to understand the value that Cisco delivers in the solution being demonstrated.
Lead the design and documentation of all phases of projects, utilizing standard tools (e.g., Visio, PowerPoint, Jira) to produce clear, comprehensive user guides and project plans.
Provide expert technical support to L1/L2 engineers and Program Managers, ensuring demo functionality and availability.
Diagnose, replicate, and resolve technical issues, including remote troubleshooting and implementing fixes.
Proactively recommend preventative measures to on-site support staff to minimize future demonstration disruptions.
Effectively track and manage escalations to resolution.
Identify, prioritize, and manage all project-related tasks, effectively communicating goals, objectives, and progress across all levels of the organization
Lead technical training labs and presentations for internal and external customers, effectively communicating the business value and technical capabilities of Data Center and AI technologies.
Educate users and guide customers through the evolution from "Learn," "Experience," and "Validate" to "Decide" on Cisco solutions.

Benefits

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.