Senior Engagement Manager

Stepful•New York, NY

1d•$145,000 - $165,000

About The Position

As a Senior Engagement Manager on Stepful’s Workforce Solutions team, you’ll be at the forefront of helping healthcare employers tackle one of their most pressing challenges: building the workforce of the future. You’ll work directly with leaders at major health systems to design and configure Stepful programs—tailoring them to each partner’s needs while ensuring solutions are practical, scalable, and set up for measurable success. This is a strategic, cross-functional role. You’ll partner with Sales to shape deal strategy, collaborate with Learning, Operations, and Client Success to de-risk delivery, and act as a thought partner to clients—sharing best practices from across the industry. Beyond individual deals, you’ll help shape Stepful’s go-to-market motion and strengthen our position as a trusted partner to healthcare employers nationwide.

Requirements

You have experience managing senior client relationships at large, complex organizations—building trust, navigating difficult conversations, and influencing decisions
You have very strong project management skills, able to drive complex, multi-stakeholder program design and implementation planning
You bring commercial acumen – a knack for understanding opportunities to better serve a client, and the ability to influence toward deepening a partnership
You love operating both at both the “big picture” and “detailed” altitudes – you can think strategically, and execute to bring that vision to life
You excel at influencing without direct authority, structuring and facilitating effective conversations that surface issues and generate actions on decisions from cross-functional owners
You are data- and outcomes-driven, using metrics to refine solutions and ensure success
You thrive in fast-paced, evolving environments and are excited to help build processes for scale

Nice To Haves

Experience in solution consulting, management consulting, or a B2B go-to-market role (sales, client success, partnerships)
Background in education, healthcare, workforce development, or tech-enabled services
Excitement to build a new function—codifying playbooks, tools, and best practices for scale

Responsibilities

Lead program design conversations during the sales process, facilitating client discovery to uncover client goals, operational realities, and implementation risks
Drive alignment with employer partners to configure Stepful programs to fit client needs
Lead internal cross-functional alignment, surfacing program design and delivery considerations and driving alignment across internal teams are ready for launch
Accelerate deal cycles by clarifying dependencies and enabling decision-making for clients and internal stakeholders
Join and lead early and critical client meetings to present solution options, share best practices, and position Stepful as a thought partner
Serve as the implementation lead, ensuring the solution for each client is set for launch and understood by post-sales teams
Act as a subject matter expert on Stepful’s programs, delivery models, and workforce development trends