Senior Engagement Manager

Amplitude•Nashville, TN

4h•$168,000 - $252,000•Remote

About The Position

Join us as we deliver innovative and creative solutions to our customers. We're looking for a Senior Engagement Manager with a deep passion for product analytics, AI-driven insights, and enterprise-scale digital transformation. In this role, you won't just manage projects; you will be the primary architect of customer success, ensuring that Amplitude becomes the backbone of their data-driven culture. We’re seeking a strategic leader who thrives in fast-paced environments and is obsessed with helping customers bridge the gap between "having data" and "driving measurable business outcomes."

Requirements

5+ years of experience in client-facing implementation, management consulting, or strategic customer success, with a proven track record of managing enterprise accounts.
2+ years of experience specifically leading large-scale enterprise software deployments where change management and foundational data governance were core priorities.
Use Case Expertise: A proven ability to translate complex business problems into actionable tracking plans and analytical frameworks (Retention, Engagement, Monetization).
AI & Analytics Fluency: Solid understanding of how AI/ML models provide business value and experience working with BI, product analytics, or experimentation tools.
"Democratization" Mindset: You are passionate about making complex data simple and have experience training or enabling non-technical teams to become data-sufficient.
Exceptional Communication: Ability to influence everyone from a data engineer to a C-level executive.
Operational Excellence: Expert-level project management skills and the ability to thrive in an independent, adaptable, and fast-paced environment.

Responsibilities

Deploy Foundational Use Cases: Lead the discovery and implementation of initial critical use cases (e.g., retention analysis, conversion funnels, user journey mapping) to deliver quick time-to-value and ensure a solid foundation from day one.
Drive AI Adoption: Integrate Amplitude’s AI capabilities into customers’ daily workflows to drive impactful decisions and lower the barrier to entry for all users.
Deliver Measurable Outcomes: Move beyond "going live" by defining and tracking clear metrics Ensure that every engagement results in quantifiable value and a clear return on investment.
Strategic Program Management: Plan, organize, and manage all phases of the customer lifecycle. Develop complex project schedules, mitigate risks, and drive on-time execution while managing cross-functional stakeholders at the executive level.
Build for Long-Term Success: Design and oversee the initial Amplitude Program that focuses on governance, scaling, and cultural adoption.

Benefits

Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
Flexible time off, paid holidays, and more
Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
Employee Stock Purchase Program (ESPP)

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