Senior Engagement Manager, AWS ProServe

Amazon • Jersey City, NJ

20h

About The Position

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join the team and lead the delivery of complex cloud solution projects. This role combines technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for clients. The EM will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, the EM will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. Possessing strong technology and program/project management experience, the EM will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. The EM is expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As the EM progresses, they will lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in their domain. In this role, the EM will apply management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. They work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives, providing assistance through a collection of offerings and focused guidance through global specialty practices.

Requirements

• 5+ years of cloud computing experience
• Bachelor's degree in STEM field
• 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
• 5+ years of leading and delivering enterprise-level IT engagements experience
• Experience in project management of technical programs

Nice To Haves

• 5+ years of delivering customer engagements in a professional services role experience
• active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS certification
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

Responsibilities

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standards

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior