Senior Engagement Manager, Client Success

Stepful • New York City, NY

2d • $145,000 - $165,000

About The Position

As a Senior Engagement Manager you will be responsible for overseeing a portfolio of Stepful for Business clients, ensuring successful delivery of our healthcare training programs and driving key commercial outcomes, including program adoption and renewals. You will manage the client relationships, deeply understanding their needs and acting as a thought partner in helping them achieve their talent goals. In this role, you’ll serve as the primary point of contact for your clients, addressing their needs, tracking key performance metrics, and ensuring program success. You’ll collaborate with internal teams to deliver on learning outcomes, while proactively identifying opportunities to expand Stepful’s impact within each client organization.

Requirements

• You have proven experience independently managing senior client relationships at large, complex organization – building trust, understanding needs, managing difficult conversations, and influencing clients
• You have very strong project management skills, with the ability to manage complex programs and multiple stakeholders
• You have strong commercial acumen – a knack for understanding opportunities to better serve a client, and the ability to influence toward deepening a partnership
• You love operating both at both the “big picture” and “detailed” altitudes – you can think strategically, and execute to bring that vision to life
• You are very comfortable analyzing data and tracking to track progress and drive decision making
• You have excellent verbal and written (e.g., client-ready slides, emails) communication skills

Nice To Haves

• You have worked in management consulting or a B2B go-to-market role (e.g., solutions consulting, account management, client success, sales, business development, strategic partnerships)
• Experience working in education, talent/workforce development, healthcare, or B2B tech-enabled services companies
• You are excited to help build a new function – partnering to evolve our ways of working, systems, and tools

Responsibilities

• Serve as the primary client point of contact, building strong client relationships and addressing concerns effectively
• Develop and manage delivery of Stepful's programs, collaborating with internal teams to ensure strong outcomes and high client satisfaction
• Monitor key program metrics, including commercial outcomes (e.g., seat activations) and learning outcomes, and identify and take action to address any issues that may impact them
• Own contract renewals and identify and pursue expansion opportunities (in partnership with sales)
• Translate client needs into actionable account strategies, outlining clear success roadmaps that meet both Stepful’s commercial objectives and the client's strategic and talent goals
• Become a trusted advisor to clients by deeply understanding their needs, providing thought partnership and insights, and delivering key initiatives that position Stepful as their most valuable partner
• Act as a client advocate, providing feedback to internal teams on how we can evolve our solution and operations to better serve our employer partners

Benefits

• Meaningful Equity Stake
• Subsidized Medical, Dental, and Vision insurance plan options
• 401(k)
• FSA, HSA and commuter benefits
• Learning stipend
• Open vacation policy, including: Guidance of 15 days PTO annually Stepful closed the last week of December 15 work-from-anywhere days 10 public holidays observed for 2026

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed