Senior Engagement Lead - Claims Advocacy

Marsh McLennan

10d

About The Position

Drives discussions with clients, on claim calculations or coverage to build strong client relationships and actively participates in regular scheduled formal claims review meetings between the client and insurers and/or appointed claims handlers/adjustors to facilitate smooth closures. Monitors insurer response and engages with insurers and their professional advisers on queries and policy coverage with advanced complexity discussions in order to engage with insurers and their professional advisers and to audit claims for clients. Drives action plans based on analysis of data, such as loss statistics, key trends, cost reduction opportunities and other data in order to assist development of action plans to manage client's total cost of risk Acts as a subject matter expert on practice-specific or line of business on advanced complex claims. May also act as a global subject matter expert and handle out of country claims, interacting with other markets/market practices in order to provide strategic advice Liaises with insurers and their advisors on queries with advanced complexity and policy coverage discussions Establishes and maintains strategic market relationships and participates in the development of strategic business plans for a line of business at the account level Negotiates reporting procedures and/or Service Level Agreements with Insurers/suppliers on behalf of Clients and liaises with insurers and their advisors on queries and policy coverage discussions with advanced complexities in order to support smooth review of claims for clients. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Responsibilities

Drives discussions with clients, on claim calculations or coverage to build strong client relationships
Actively participates in regular scheduled formal claims review meetings between the client and insurers and/or appointed claims handlers/adjustors to facilitate smooth closures
Monitors insurer response and engages with insurers and their professional advisers on queries and policy coverage with advanced complexity discussions in order to engage with insurers and their professional advisers and to audit claims for clients
Drives action plans based on analysis of data, such as loss statistics, key trends, cost reduction opportunities and other data in order to assist development of action plans to manage client's total cost of risk
Acts as a subject matter expert on practice-specific or line of business on advanced complex claims
May also act as a global subject matter expert and handle out of country claims, interacting with other markets/market practices in order to provide strategic advice
Liaises with insurers and their advisors on queries with advanced complexity and policy coverage discussions
Establishes and maintains strategic market relationships and participates in the development of strategic business plans for a line of business at the account level
Negotiates reporting procedures and/or Service Level Agreements with Insurers/suppliers on behalf of Clients and liaises with insurers and their advisors on queries and policy coverage discussions with advanced complexities in order to support smooth review of claims for clients.