Claims Advocacy Manager – Southeast

Gallagher•Boca Raton, FL

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Acts as an advocate for complex clients, providing assistance and coverage advice as well as monitoring of large and complex claims, documenting all pertinent activity as it relates to the claim.

Requirements

Bachelor's degree or commensurate experience
3 years' experience in a claims role
Excellent written and verbal communication skills
Understanding of the lines of coverage within area of responsibility
Strong organization skills and ability to maintain diverse and large workload while meeting deadlines
Strong knowledge and working ability to use all claims and business related software

Responsibilities

Consulting with clients and brokers on claims and coverage issues
Facilitating and attending client meetings and claims reviews
Negotiating changes in reserves for a positive client outcome as appropriate by line of coverage
Provides status reports to clients as required by any applicable service plan, reviews action plans and reserves with consideration for client costs
Actively researches and obtains claims information from both clients, and carriers and timely and accurately communicate with all interested parties
Reviews all new problematic or complex claims on designated clients and formulates a plan of action to achieve a favorable claim resolution.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program