Senior Engagement Director, Medical Devices

Axion•New York, NY

About The Position

The Senior Engagement Director will lead enterprise deployments and customer success initiatives for Axion’s MedTech clients. This individual will act as the strategic and operational lead across key accounts—owning implementation outcomes, customer adoption, and commercial expansion. Working closely with executive stakeholders, the Senior ED will translate product insights into measurable value for our customers, ensuring that Axion’s AI platform drives meaningful improvements in product quality and reliability. This role requires a combination of strategic problem-solving, operational excellence, and strong executive presence. The ideal candidate has deep experience leading complex transformations within medical devices or healthcare manufacturing and is comfortable working at the intersection of technology, data, and business outcomes. They will partner cross-functionally with Product, Data Science, and Engineering to deliver best-in-class solutions while shaping the roadmap to reflect industry needs.

Requirements

10+ years of experience in go-to-market, solutions, or commercial leadership within MedTech, life sciences, or healthcare technology.
Former Partner, Associate Partner, or Engagement Manager at a top consulting firm (McKinsey, BCG, Bain, or equivalent), or senior leader within a MedTech company.
Proven ability to own P&L, lead teams, and deliver business outcomes across complex enterprise environments.
Deep understanding of the medical device value chain—from design and manufacturing to quality and post-market surveillance.
Strategic, analytical, and execution-oriented; thrives in high-growth, fast-moving environments.
Motivated by impact, ownership, and building category-defining products.

Responsibilities

Lead complex enterprise implementations for global medical device manufacturers, ensuring successful deployment and measurable outcomes.
Own customer success metrics, driving adoption, retention, and expansion across large enterprise accounts.
Develop and maintain executive-level relationships, serving as the strategic partner for long-term customer growth.
Collaborate with the Head of Medical Devices to refine vertical strategy, support go-to-market initiatives, and identify new opportunities for expansion.
Work cross-functionally with Product and Engineering to translate customer needs into actionable product enhancements.
Build and mentor a high-performing team of Engagement Managers and Deployment Leads to deliver consistent, high-quality execution.