Senior Engagement Consultant - Condition Monitoring

Caterpillar Inc.•Peoria, IL

6d•$112,710 - $169,060

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world. Job Summary: The Engagement and Acceleration Team, within the newly created Digital Adoption and Customer Success (DACS) organization, is responsible for driving adoption, by: Synchronizing processes, to ensure clear expectations for dealers and field reps, through collaborative partnership and education. Acting as a bridge between Digital Product teams and DACS regional teams; bringing structure and discipline to products adoption and engagement. Leading internal and Dealer-facing engagement strategies to accelerate Product Adoption. Providing strategic guidance on Digital capabilities requirements, to drive Adoption, Engagement and deliver the best overall Customer Experience with our Digital products.

Requirements

Effectiveness Measurement: Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement.
Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Effective Communication: Knowledge of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Nice To Haves

User knowledge of CAT Foresight (Product and Team)
Expertise in all Digital Products, including Aftermarket Leads and Insights (ALI)
Experience in working with Field teams or Dealers.
Positive attitude, ability to adapt to changes.
Ability to build strong relationships with internal partners.

Responsibilities

To develop the strategy & lead the execution of Engagement Plans with CAT Foresight & Regional teams
Develop actions, map features releases and drive comprehensive engagement plans
Responsible to engage Regional Teams in Engagement plans
Execution: Write, develop & simplify messaging
Develop marketing journeys
Execute campaigns
To lead Engagement, Marketing and Communications Projects
Launch marketing and communications projects with regional teams to drive product adoption.
Activities may include: Align training, content release, and webinars to maximize engagement.
Develop and execute regional webinars
Develop and execute regional internal channels (digital, email, employee, etc.)
Develop and execute regional events
Develop and execute regional collateral sharing
Drive Macro Resources in Product Teams
Ensure consistency in processes, communication, actions, metrics & results tracking.
Drive macro resources between product teams and regional teams.
Develop and execute best practices, share learnings, and improve processes from Products.
Identify gaps in adoption efforts and lead improvement projects in coordination with Insights, Adoption, and Product teams.
Coordinate with DPM Marketing Team. Support and follow the creation of Marketing/Communication content for Engagement purpose.
Coordinate with DRM/Salesforce Team: Develop email journeys and necessary Salesforce features to support Adoption goals.