Condition Monitoring Advisor

Caterpillar Inc.•Peoria, IL

20h•Onsite

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar's Fleet Monitoring Center is hiring 2 Condition Monitoring Advisors (CMA)! These roles will monitor the five elements of condition monitoring: electronic data, fluid analysis, equipment inspections, repair history and site conditions to provide relevant recommendations as indicated by the data. These recommendations will help customers lower owning and operating costs, improve availability, and reduce warranty costs.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Strong communication skills – both written and verbal – that range from operational and technical discussions to executive level presentations.
Problem Solving: Aptitude to resolve issues either individually or through appropriate team guidance.
Relationship Management: Superior relationship building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel.

Nice To Haves

Experience in either the product support, service operations, and/or engineering fields.
Working knowledge of how engines, transmissions, and/or hydraulic systems work and wear.
Experience with SIS - Service Information System.
Experience with telematics, inspection processes, equipment lifecycle planning, fluid analysis, and troubleshooting information.

Responsibilities

Aggregate and correlate the five elements of condition monitoring, where all are available.
Maintains working knowledge and expertise for each of the condition monitoring elements.
Provides operational and repair recommendations to Caterpillar customers and dealers.
Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs.
Extracts or is provided data from the appropriate business systems including customer, dealer and contractor sources.
Builds collaborative customer and dealer relationships & acts as a consultant with equipment management personnel.
Provides information for equipment management lead tracking and resolution.
Prepares standard written reports of recommendations for customers and their Caterpillar dealers on a monthly basis.
Facilitates ongoing customer meetings with Caterpillar dealers, industry groups, and Corporate Accounts.
Communicates verbal recommendations as required to customer and their Caterpillar dealers.