Condition Monitoring Advisor

Peterson Tractor Company • Hillsboro, OR

7d • Onsite

About The Position

Peterson Cat has the immediate need for a Condition Monitoring Advisor at our Hillsboro, OR location. SUMMARY The Condition Monitoring Advisor analyzes, translates, and integrates machine condition monitoring data elements to deliver valuable insights and make recommendations to customers. This position provides predictive analysis on 1,000+ machines within an assigned territory to proactively support informed customer decisions on machine lifecycle strategies. This role collaborates closely with customers and key internal departments including Product Support Sales, Service, Rebuild, Customer Value Agreement (CVA), and Fluid Analysis Lab (SOS) teams.

Requirements

• Associates degree from a fully accredited college in Diesel Technology, Data Analytics, or other closely related field; and a minimum of five (5) years of progressive technical experience in the heavy equipment industry; or an equivalent combination of education and work experience.
• Must be comfortable using various online platforms to retrieve data points into a consolidated, presentable manner.
• Must be able to communicate technical information to both technical and non-technical stakeholders.

Nice To Haves

• Technical experience with Caterpillar equipment highly preferred
• Experience in retrieving, consolidating, and presenting data highly preferred

Responsibilities

• Monitor and analyze data from multiple sources including physical fluid sample data, electronic asset data, equipment inspection data, site condition information, and equipment repair history for 1,000+ customer machines within assigned territory.
• Track machine health key performance indicators (KPI’s) and provide lifecycle forecasting to Product Support Sales Representatives (PSSR’s) and other internal stakeholders to proactively support informed customer decisions to repair, rebuild, or replace equipment.
• Provide various recommendations based on technical and data-supported insights through Prioritize Service Events (PSE) system.
• Support internal and external customers in effectively utilizing connected asset and Condition Monitoring technologies, including but not limited to CAT Connect, Product Link, Visionlink, Remote Flash, Remote Troubleshoot, SIS, CAT Inspect, and Foresight.
• Communicate all findings and recommendations to stakeholders in a clear, value-focused manner.
• Export and validate data from various internal and external applications, build condition monitoring data reports, and provide reports to stakeholders including customers, PSSR’s, and leaders of the Product Support department.
• Seek out, identify, and promote condition monitoring process improvements.
• Escalate critical fault codes and time-sensitive repairs needed for customer machines to appropriate Product Support department personnel.
• Serve as backup other Condition Monitoring Advisors as needed.
• Travel away from base location occasionally to attend departmental meetings and perform other essential job functions.
• Perform Product Link installation, troubleshooting, and programming for internal and external customers.
• Provide Visionlink Platform support including walkthroughs, training sessions, and customer site visits.
• Maintain punctual, regular, and predictable attendance.

Benefits

• Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business.
• We offer competitive wages, generous benefits, and room to grow within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree