Senior Endpoint Support Technician

Cox Enterprises•Atlanta, GA

49d•$29 - $43•Hybrid

About The Position

The Executive Senior Endpoint Support Technician is responsible for developing, deploying and supporting technical and business systems and applications. This is a highly technical position that provides second and third level primary desktop support to the Cox Automotive Executive Team and support staff on a 24x7x365 basis with partnering support availability. To be successful in this position, one must be responsible for responding to support issues in a timely manner, delivering stellar deskside support, communicating issue status to internal customers, management and internal support teams, troubleshooting and resolving issues within SLA, as well as effectively serving as primary point of contact for specific departmental project efforts and escalation needs.

Requirements

High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field
Expertise in hardware/software support, deployment, and enterprise applications.
Experience with Active Directory, Group Policy, Windows, and macOS.
Strong support skills for Microsoft Office, iOS, and Android devices.
Excellent communication and customer service skills.
Ability to work in a team with shifting priorities and flexible hours.
Experience in providing technical guidance and process improvements.
Professional demeanor and ability to handle confidential information.

Nice To Haves

MCTS or A+ desktop certification preferred.

Responsibilities

Act as the main contact for Cox Automotive Executive Team support.
Handle Tier 2-3 support issues, including troubleshooting, escalations, and resolutions.
Resolve technical problems through defined processes and internal tools.
Collaborate with customers and internal teams to address and resolve issues.
Oversee ticket management and ensure compliance with SLAs.
Assess team performance and support documentation with Desktop Support management.
Conduct internal training and potentially guide Support Analysts.
Travel for offsite support as needed.
Install, configure, and troubleshoot enterprise and third-party applications; support Dell, Apple, and mobile hardware.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

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