Endpoint Support Technician - EST25-34180

NavitsPartners•Sacramento, CA

1d•Onsite

About The Position

"Navitas Partners, LLC" is seeking experienced Endpoint Support Technicians to provide on-site IT operational support within IT Platform Services. This role will play a key part in supporting the Windows 11 Lifecycle initiative along with ongoing daily IT support operations across multiple office locations in Sacramento . The ideal candidate is hands-on, customer-focused, and experienced in enterprise desktop support environments.

Requirements

Minimum 2 years of experience providing enterprise-level desktop and endpoint support
Technical support experience within the last 3 years
Hands-on experience troubleshooting and supporting Windows 11
Minimum 2 years of experience supporting desktops, laptops, and tablets in an enterprise domain
Minimum 2 years of experience with Windows operating systems and user profile support
Minimum 2 years of experience with system imaging and deployments
Experience installing, maintaining, diagnosing, and preparing computer hardware and peripherals in a networked environment
Experience with OS and hardware lifecycle replacement
Access to a personal vehicle for travel between local office locations (approximately 7.4 miles apart)

Nice To Haves

CompTIA certification (or equivalent technical certification)
Experience with ServiceNow or similar ticketing systems
Experience with software installations and upgrades
Strong troubleshooting skills to diagnose, research, and resolve software-related issues

Responsibilities

Provide on-site IT support at designated office locations
Travel between local office sites as required (personal vehicle)
Support Windows 11 lifecycle activities, including deployments and user assistance
Perform computer hardware and software lifecycle replacement services
Conduct hardware, software, and user inventory management
Provide desktop, laptop, and tablet technical support
Install, maintain, and troubleshoot computer hardware and peripherals (printers, plotters, etc.)
Support conference rooms, committee meetings, and board meetings with technical setup and troubleshooting
Resolve incidents and service requests through the ticketing system
Maintain operational support coverage during standard business hours