Senior Endpoint Engineer

William Blair•Chicago, IL

13h

About The Position

The Senior Endpoint Engineer is a senior technical position within our endpoint group, primarily responsible for the administration, configuration, and oversight of the firm's mobility and endpoint platforms. The role demands a comprehensive understanding of mobile application and endpoint device management systems, with accountability for ensuring their operational continuity and alignment with enterprise standards. Key responsibilities include implementing and maintaining endpoint policies to govern security, access, and compliance across the organization. This involves configuring conditional access, application control, device supervision settings, and other endpoint governance measures. Collaboration with the cyber and information security teams is a critical aspect of this role. The position further involves active participation in discussions with peers and leadership regarding the roadmap, evolution, and future direction of endpoint and mobility solutions, contributing technical expertise and industry insight to shape long-term strategies. The engineer is responsible for triaging endpoint-related events and incidents based on severity and business impact, coordinating escalation to management or external vendors as appropriate, and ensuring swift resolution to minimize operational disruption. Additional duties include developing comprehensive technical documentation for system configurations, processes, and procedures; sharing insights and analysis on emerging mobility trends, technologies, and best practices; and ensuring that all activities, solutions, and platforms comply with applicable laws, regulations, and internal company policies. Responsibilities may include but are not limited to: Administering the firm’s mobility platforms, including, but not limited to, Microsoft Intune/Endpoint Manager and Apple Business Manager. Design, build and implement endpoint configurations and user applications with Intune. Support and optimize cloud-based end point builds and updates with Autopilot and Cloud Management Gateway. Automate device provisioning and software deployment workflows. Proactively identify and resolve hardware, software, mobility device and connectivity issues across Windows, MacOS, iOS, and Android platforms. Serve as the primary contact for mobile device policy configuration and management, including conditional access, application control, supervision settings, and other mobility-related governance. Manage the lifecycle of certificates and API accounts essential for mobile access and integration with enterprise systems. Collaborate with the cyber and information security teams to maintain the security posture of mobile platforms and devices. Participate in with peers and leadership regarding the roadmap and evolution of mobility platforms. Provide senior-level support coverage for endpoint platforms and end-user computing applications, ensuring high availability and performance. Align with AV program manager to support devices that are part of our AV hardware landscape Utilize industry-standard tools to monitor, analyze, and optimize system performance and reliability. Triage mobility-related events based on severity and business impact, escalating to management or vendors when appropriate. Develop and maintain technical documentation and training materials to support internal knowledge sharing and onboarding. Collaborate with peers to share insights on emerging mobility trends and their potential impact on enterprise solutions. Ensure all mobility-related activities comply with applicable laws, regulations, and internal policies and procedures.

Requirements

Bachelor’s Degree in Information Technology or related subject matter preferred
5 - 8 years of experience with systems required
Relevant certification(s) preferred
Advanced comprehension of Intune and Microsoft Endpoint Manager. This include Co-management, Conditional Access, device policies, MDM and MAM for IOS and Android
Understanding of Apple Device Manager and integration with Microsoft Endpoint Manager
Knowledge of device supervision policies, company app deployment, and app configuration policies
Experience setting up Autopilot with Windows OSD creation/maintenance and provisioning management of Apple Mac devices
Strong working experience with GPO’s and AD
Hands on experience in PowerShell scripting
Desire to inspire others about technology
Ability to collaborate across multiple functions
Attention to detail and quality
Ability to develop and deliver training for engineers to enrich technical understanding
Ability to convey complex technical knowledge to various audiences
Strong problem resolution skills

Nice To Haves

Product management skills a plus

Responsibilities

Administering the firm’s mobility platforms, including, but not limited to, Microsoft Intune/Endpoint Manager and Apple Business Manager.
Design, build and implement endpoint configurations and user applications with Intune.
Support and optimize cloud-based end point builds and updates with Autopilot and Cloud Management Gateway.
Automate device provisioning and software deployment workflows.
Proactively identify and resolve hardware, software, mobility device and connectivity issues across Windows, MacOS, iOS, and Android platforms.
Serve as the primary contact for mobile device policy configuration and management, including conditional access, application control, supervision settings, and other mobility-related governance.
Manage the lifecycle of certificates and API accounts essential for mobile access and integration with enterprise systems.
Collaborate with the cyber and information security teams to maintain the security posture of mobile platforms and devices.
Participate in with peers and leadership regarding the roadmap and evolution of mobility platforms.
Provide senior-level support coverage for endpoint platforms and end-user computing applications, ensuring high availability and performance.
Align with AV program manager to support devices that are part of our AV hardware landscape
Utilize industry-standard tools to monitor, analyze, and optimize system performance and reliability.
Triage mobility-related events based on severity and business impact, escalating to management or vendors when appropriate.
Develop and maintain technical documentation and training materials to support internal knowledge sharing and onboarding.
Collaborate with peers to share insights on emerging mobility trends and their potential impact on enterprise solutions.
Ensure all mobility-related activities comply with applicable laws, regulations, and internal policies and procedures.