Senior Encompass Administrator

RESICENTRAL LLC

About The Position

The Senior Encompass Administrator is responsible for operating as the company’s authority and resource for assistance regarding the Encompass LOS, performing all day-to-day Encompass administration, providing technical expertise and support to the various departments, maintaining full operability of the Encompass system and performing additional related projects and duties as needed or assigned.

Requirements

Encompass
TPO Connect
Software Development
Mortgage Industry Experience
Technically savvy and able to work well in a fast-paced environment.
Strong written/verbal communication skills.
Attention to detail.
Provide exemplary service in all client interactions and communications; always uphold the ResiCentral service standards and exercise good judgment.
Willingness to work late/extended hours for deployments/to resolve any business impacting issue or system outage
Bachelor’s degree in a relevant discipline strongly preferred
Minimum of 3+ years recent/current Encompass Administration experience required
3-5 years Mortgage Industry experience
Current knowledge of writing business rules in Encompass

Nice To Haves

Microsoft 365
AIQ/DDA
Salesforce

Responsibilities

Serve as ResiCentral’s in-house expert and point of contact for the various departments regarding the Encompass LOS
Work closely with Operations, Sales and other necessary departments to resolve application and relevant issues
Partner with company leadership and management teams to establish and define business requirements; monitor and analyze changing business needs/requirements as the company scales
Manage and monitor Encompass system updates and enhancements, oversee system configuration updates when available or as needed
Perform routine and impromptu testing to ensure/maintain full operability of the Encompass LOS
Use/implement form coding and form development within Encompass LOS and write form-based validation as needed/requested
Determine and translates complex business requirements into functional specifications
Monitor the Encompass LOS to ensure all business/operational needs are met and report/resolve defects, errors, and configuration issues to the appropriate contacts/team members with a sense of urgency
Demonstrate a high level of technical problem solving in providing solutions for internal staff, resolving issues and troubleshooting in a timely manner. Escalate issues to vendor when necessary
Monitor, analyze and communicate progress, issues, risks, timelines, and/or other relevant information to upper management and relevant parties
Assist in vendor management and maintain user access rights
Maintain working and up-to-date knowledge of all current and upcoming system developments, updates and enhancements
Perform additional, relative duties and projects as needed or assigned