Senior E-Commerce Operations Analyst

White Cap • Birmingham, AL

8d

About The Position

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Job Summary Responsible for supporting White Cap’s digital and e-commerce efforts by working closely with customers, internal teams, and technology platforms. Manages e-quotes, keeping product catalogs accurate, supporting tools like Optimizely, punchout setups, and Oracle order processing . Assists customers with using digital solutions efficiently, solves issues quickly, and works with different teams to ensure a seamless process from quote to delivery.

Requirements

• Typically requires BS/BA in a related discipline.
• Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field.
• Certification is required in some areas.
• Technical acumen, effective communication.
• Strong customer service skills
• Resides in Birmingham, AL area with ability to come into the office daily

Nice To Haves

• Experience with e-commerce platforms, such as Optimizely and Magento.
• ERP knowledge, Oracle.
• Experience with TradeCentric and PunchOut solutions.
• E-Procurement systems experience

Responsibilities

• Guides new customers through connected commerce platform setup for a smooth activation.
• Coordinates punchout setups with internal teams and customer IT contacts.
• Provides daily service for integrated accounts, resolve issues, and escalate when needed.
• Administers e-quote requests from start to finish with fast turnaround and clear communication.
• Understands all aspects of the E-Commerce platform Optimizely, including site content, product data, promotions, and troubleshooting issues from the field.
• Works with sales, IT, and operations to support connected commerce initiatives.
• Maintains hosted catalogs with up-to-date SKUs, pricing, and availability.
• Oversees order processing, track progress, and troubleshoot errors.
• Ensures alignment with teams and customers through clear documentation and communication.
• Perform additional responsibilities as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees