Senior Driver, Non-CDL - Phoenix Branch

Encore•Tempe, AZ

32d•Onsite

About The Position

This position is responsible for ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading and unloading goods. Driving, delivering, and pick-up using Encore owned, leased, or rented trucks with a gross vehicle weight of less than 26001 lbs. Responsible for obtaining and maintaining a medium-duty driver certification as required by state law (non-CDL). Ability to Route and dispatch drivers, segregate, and prioritize orders for delivery and pick up. Backup dispatch and Operations manager as needed in all areas of operations. Identify issues that could potentially create a service failure. This position reports to the Warehouse Operations Manager.

Requirements

High School Diploma / GED
Drive trucks with a Gross Vehicle Weight Rating (GVWR) under 26,001 lbs
Valid Driver's License with 3 to 5 years driving experience.
Clean driving record
Basic Computer Skills
Basic Audio Visual Experience
Exceptional customer service skills
General knowledge of vehicle inspection and maintenance
General understanding of proper load securement
Ability to lead the organization in a safe, efficient and caring manner
Ability to drive or sit for long hours at a time
Proficient using GPS, routing systems and software
Knowledge of CDL non-CDL rated equipment and thresholds
Understanding of air mile rules for both CDL and non-CDL drivers
Understand Hours of Service rules and regulations
Ability to give, receive and follow written and/or oral instructions
Understanding the dynamics of routing proficiencies
Competently communicate expiations on work flows to drivers
Be key advocate for technology and logistics changes
Ability to maneuver vehicle in heavy city traffic conditions

Responsibilities

Driving, Delivery, and Pick-up
Drive Encore owned, leased, or rented vehicles including vans and box trucks with a gross vehicle weight of less than 26001 lbs.
Maintain set routes and schedules as directed by their supervisor to meet customer expectations.
Load and unload of vehicles.
Review orders for accuracy during both delivery and pickup to ensure all items are accounted for.
Ensure contents are properly secured inside of truck to prevent breakage or damage to gear.
Obey all applicable traffic laws and drive according to the weather/road conditions.
Customer Service
Provide superior customer service and strive to exceed the needs and expectations of both internal and external customers.
Maintain a positive relationship with all clients through effective communication and interaction.
Assist as dispatch (as needed), which includes planning routes, making driver assignments, coordinating with venues and branch personnel and arranging for 3rd party transportation to support regional needs.
Equipment Handling
Assist hotel and/or warehouse team with pulling, receiving, and transportation of equipment.
Participate in annual physical inventory process.
Perform quality control and equipment staging in hotel or warehouse as directed.
Ensure all equipment is picked up and/or delivered on site.
Vehicle Maintenance
Work with warehouse supervisors to ensure that vehicles are well maintained through scheduled service appointments as required.
Maintain good general overall appearance of the vehicles and ensure all vehicles are kept clean and free of debris.
Perform daily inspection on vehicle prior to route and ensure Driver Vehicle Inspection logs are performed before each trip.
Maintain and replenish all vehicle fluids as needed - e.g. wiper fluid, DEF, etc.
Identify mechanical maintenance needs as they occur.
Report any vehicle damages or traffic violations to immediate supervisor in a timely manner.