Senior Documentation Architect

CloudZero • Boston, MA

1d

About The Position

CloudZero is looking for a Senior Documentation Architect to own our documentation ecosystem end-to-end. This is a senior individual contributor role that blends documentation architecture, content strategy, AI-enabled workflows, and selective hands-on content development.
While this role will contribute directly to documentation when needed, its primary focus is on designing and operating scalable systems - including standards, tooling, and AI-driven pipelines - that ensure our documentation remains accurate, consistent, and aligned with the product as CloudZero grows.
Reporting to the Chief Product Officer, this role is ideal for someone who has deep documentation experience, strong technical judgment, and a systems mindset - and who wants to grow into Staff or Principal-level scope over time as business needs expand.

Requirements

• 5+ years in documentation roles supporting B2B software products, ideally in data, cloud, finance, or business intelligence domains
• Hands-on experience implementing AI-assisted documentation workflows, ideally as a technical owner or lead
• Ability to define documentation strategy for both developer-facing and technical/operator audiences
• Working understanding of data engineering concepts and finance or FinOps fundamentals
• Experience partnering closely with product managers and engineers to keep documentation aligned with product evolution
• Familiarity with developer-centric documentation infrastructure, including git-based workflows, SSGs, and docs-as-code practices
• Understanding of AI documentation quality controls (e.g., hallucination management, citations, review workflows)
• Strong written communication skills with a focus on clarity, consistency, and precision

Nice To Haves

• Experience supporting API-first or developer-centric products
• Familiarity with structured content models or documentation schemas
• Exposure to CI/CD-integrated documentation workflows or documentation testing frameworks

Responsibilities

• Own the architecture and strategy of CloudZero’s documentation, including information structure, content models, standards, and governance.
• Design, implement, and maintain AI-driven documentation pipelines to assist with content creation, updates, validation, and consistency.
• Establish and enforce documentation standards for tone, structure, terminology, and voice across developer marketing and technical operator content.
• Contribute directly to documentation as needed, particularly for new features, architectural changes, or high-impact areas - without being the sole or primary SME.
• Partner closely with product managers and engineers to integrate documentation updates into product development and release workflows.
• Work with support, sales engineering, and TAM teams to incorporate real-world customer needs, feedback, and usage patterns into documentation.
• Ensure documentation accurately reflects CloudZero’s domains, including data infrastructure, cloud cost management, and FinOps concepts.
• Own documentation tooling and infrastructure, including CMS platforms, git-based workflows, and automation frameworks.
• Define and apply AI quality controls, including hallucination detection, citation enforcement, and human review workflows.
• Continuously improve documentation quality through metrics, feedback loops, and iterative tooling enhancements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees