Senior Disability Management Consultant

Metrolinx

2d•Onsite

About The Position

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team. Our Human Resources, Health & Wellness team is seeking a Senior Disability Case Management Consultant in a full-time permanent capacity. This role involves technical expertise to manage a caseload of short term (STD), long-term disability (LTD), temporary medical accommodation, fit for duty assessments, attendance support and permanent accommodation cases as needed. This position ensures that all activities align with organizational policies, program standards, relevant legislation, collective agreement(s), and industry best practices.

Requirements

Completion of relevant University and/or college program in a related field or discipline; nursing preferred.
Current registration with regulated college and in good standing
Demonstrated experience in administering Disability Management programs including Short Term Disability (STD), Long-Term Disability (LTD) and medical accommodation case management within a large and unionized environment.
Demonstrated training and experience in disability claims management and modified return-to-work and accommodations in an employer setting. Specific experience with mental health and substance use claims preferred.
Excellent Microsoft Office and Excel to prepare reports and charts for reporting trends; good knowledge of disability management software (experience with Sodales would be an asset).
Excellent knowledge of applicable legislation; Ontario Human Rights Code (Duty to Accommodate), Occupational Health & Safety Act, Knowledge of WSIA, Freedom of Information and Protection of Privacy Act and other related legislation.
Ability to understand, interpret and apply disability management principles in unionized and non-unionized settings.
Sound knowledge in interpreting medical and functional information.
Ability to deal with highly confidential information, sensitive and emotional situations.
Exceptional interpersonal and communication skills (oral/written/presentation) required.
Thrives in a rapidly changing environment and maintains a sense of urgency.

Nice To Haves

Certified Disability Management Professional (CDMP) designation or working toward or a health-related designation would be an asset.
Strong conflict resolution/mediation and decision-making skills would be an asset.
good knowledge of disability management software (experience with Sodales would be an asset).

Responsibilities

Review and evaluate employee eligibility for Short Term Disability (STD), medical accommodation and attendance support requests in accordance with policy provisions and applicable collective agreements.
Manage the day-to-day activities for case management services including communication of decisions to all stakeholders
Liaison with health care providers and third-party administrators/vendors such as LTD insurers, rehabilitation service providers, etc.
Administer the Fit for Duty Program including medication review in line with disability management best practice and corporate strategy, relevant legislation, and collective agreements.
Coordinate and implement modified work assignments/ return to work/ work hardening plans for employees.
Work with internal and external stakeholders to assess and proactively manage an employee’s absence and accommodation needs.
Review case and provide preparatory support in employee claims appeals, grievances including representing Metrolinx on litigated claims.
Educate stakeholders on Health and Wellness policies and processes to ensure efficiency, fair and consistent practices.
Manage internal stakeholder relationships to ensure appropriate follow-up is provided for safe and timely return to work.
Maintain excellent relationships with vendors and stakeholders to ensure quality and consistent services are provided and delivered.
Ensure that Health & Wellness program services are being delivered in compliance with legislation (PIPEDA, PHIPA, AODA, OHRC).
Maintain the integrity and privacy of highly confidential personal and medical information.
Monitor workplace and workforce trends and support the preparation of statistical data on incidents/illnesses for regular reporting and to make practical recommendations for continuous improvement.