Senior Director, Visual Merchandising & Creative Services

LoveShackFancy•New York, NY

11d•$150,000 - $185,000•Onsite

About The Position

The Senior Director of Visual Merchandising & Creative Services is responsible for shaping and executing the brand’s visual expression across all channels. This role oversees Visual Merchandising, Creative Services, and supporting New Store Openings, ensuring a cohesive and elevated brand experience from concept through execution. This leader will drive the visual storytelling of the brand across all retail and wholesale doors, marketing assets, and customer touchpoints while building scalable processes that support continued retail expansion.

Requirements

10+ years of experience in visual merchandising, creative direction, or brand creative leadership, preferably within fashion or luxury retail
Proven experience leading multi-disciplinary teams across visual merchandising and creative production
Strong understanding of retail storytelling, customer experience, and brand presentation
Experience supporting retail expansion and new store openings
Highly collaborative leader with strong project management and organizational skills
Ability to balance creative vision with operational execution
Strong communication skills

Responsibilities

Visual Merchandising Leadership
Develop and lead the global visual merchandising strategy across all retail locations
Create seasonal visual direction, window concepts, and in-store merchandising standards that reflect the brand’s aesthetic and storytelling
Partner with retail leadership to ensure consistent execution across all stores
Establish and maintain VM guidelines, standards, and training programs for store teams
Oversee new product launches and seasonal floor sets to ensure impactful in-store presentation
Partner with Buying and Merchandising on the in-store rail presentation and mannequin styling per collection
Oversee the Visual upkeep and presentation standards of the stores
Partner with Merchandising and Wholesale on the setup of the showroom for market
Collaborate cross-functionally with key partners including the Regional Directors team, Events, and VIC to support visual merchandising initiatives and ensure alignment across retail and brand experiences
Creative Services Oversight
Ideation, sourcing, and execution of seasonal store and window installs
Support of Brand and VIC events in the showroom, in-store and at pop-up locations
Lead the Creative Services team, overseeing the development and production of marketing assets and visual elements to support the retail store fleet product and event calendar
Ensure alignment with brand marketing cadence and cohesive execution of visual campaigns across the fleet in line with the omni-channel calendar
Partner with Marketing, E-commerce, and Brand teams to bring campaigns and product storytelling to life
Manage creative workflows, production timelines, and resource allocation across projects
New Store Openings
Oversee the visual merchandising and creative execution of all new store openings and remodels
Partner with Project Manager, Store Design, Retail Operations, and Marketing to ensure seamless launch execution
Develop scalable processes for merchandising and visual setup of new stores
Manage visual merchandising strategies specific to each new market while maintaining brand standards
Team Leadership & Cross-Functional Collaboration
Lead and mentor teams across Visual Merchandising and Creative Services, fostering a culture of creativity, collaboration, and operational excellence
Build scalable team structures and processes to support retail growth
Partner cross-functionally with Retail, Marketing, Brand, E-commerce, and Operations leadership
Manage budgets, vendor relationships, and external creative partners