Senior Director, Vertical Lead

UiPath•New York, NY

About The Position

Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? The Vertical Lead is responsible for overseeing all delivery activities within a specific industry vertical. This role ensures operational excellence, customer satisfaction, and alignment between sales, delivery, and other post-sales functions. The Vertical Lead serves as both a strategic leader and an execution partner — accountable for delivery performance and partnership development in their vertical.

Requirements

7+ years of experience in professional services, delivery management, or customer success.
7+ years of experience in software development.
Excellent communication, stakeholder management, and problem-solving skills.
Ability to balance strategic planning with hands-on execution.
Experience in recruiting, hiring, managing, and mentoring technical professionals.
Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive decisions.
Strong business acumen within the industry vertical.
Excellent English written and verbal communication skills.
Experience with UiPath platform.

Responsibilities

Provide clear direction, performance management, and professional development to ensure high-quality project delivery.
Foster collaboration across functional areas to drive consistency, innovation, and continuous improvement.
Manage delivery escalations, ensuring timely resolution and customer satisfaction.
Oversee reporting on key projects and maintain transparency across all delivery activities.
Monitor utilization, delivery metrics, and demand/capacity reporting to ensure optimal resource allocation.
Drive adherence to project delivery standards, methodologies, and governance frameworks.
Partner with the Sales organization to maintain visibility into the sales pipeline within the vertical.
Support strategic pursuits by providing delivery insights, technical validation, and resourcing input.
Act as the primary delivery relationship manager for targeted partners within the vertical.
Develop and execute services action plans for top ARR (Annual Recurring Revenue) customers.
Ensure oversight and enforcement of partner routing to drive alignment and accountability.
Showcase project highlights, success stories, and customer value outcomes.
Define and maintain a roster of “go-to” technical experts for each core product area to accelerate issue resolution and innovation.
Provide guidance and support to project teams and customers as needed.